LOA Analyst & Administrative Assistant - GSC

Our Global Support Center/ Corporate Office is in the Energy Corridor- off I10 and N Eldridge.

Address: 1390 Enclave Pkwy, Houston, TX 77077

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

The LOA Analyst / Administrative Assistant is a dual-function role within the HR Benefits & Leave Administration team. The primary focus of this position (80%) is managing employee leave of absence and return-to-work processes, ensuring a smooth, compliant experience for colleagues in accordance with federal, state, and local regulations and Sysco policies. The remaining 20% of this role provides dedicated administrative and operational support to department leadership.

This role involves coordinating with HR Business Partners, business leaders, colleagues, payroll, and third-party leave and workers' compensation administrators, while also handling confidential correspondence, scheduling, record-keeping, and general office functions for the Benefits team.

• Manage Leave Requests

• Evaluate and process requests for various leave types including FMLA, ADA, short-term disability, and state paid benefit programs.

• Colleague Consultation

• Provide guidance to colleagues regarding leave policies, procedures, and their rights, including state paid benefit programs.

• Return to Work (RTW) Administration

• Review and audit the RTW process for claims, including the RTW Transitional Program; coordinate with external vendors and internal business units to ensure compliance.

• Documentation Review

• Review medical documentation and required paperwork to ensure compliance with applicable legal standards and company policy.

• Communication & Case Management

• Serve as the primary point of contact for colleagues on leave, maintaining regular communication to address concerns and provide status updates.

• Cross-Functional Collaboration

• Partner with HR, payroll, and business management to ensure proper leave administration and seamless return-to-work outcomes.

• Compliance Monitoring

• Stay current on federal, state, and local leave laws; implement necessary policy changes to maintain compliance.

• Record Keeping

• Maintain accurate, confidential records of leave requests, approvals, and denials in HRIS systems.

• Reporting & Analytics

• Generate and distribute reports on leave trends, usage, and compliance metrics for management review.

• Provide administrative support to the HR department leadership as required.
• Establish and maintain accurate filing systems including attendance records, expense reports, vendor/supplier information, purchase orders, and invoicing.
• Create and distribute correspondence including memos, letters, and presentations on behalf of department leadership.
• Arrange travel accommodations for department officers (VPs)
• Manage scheduling for department officers (VPs)
• Answer telephone calls, take and relay messages, open and distribute incoming mail, and manage general office communications.
• Prepare express mail, copy, fax, and handle other administrative/secretarial duties as required.
• Support profit plan preparation and other departmental reporting as assigned.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent work experience will be considered.
• High school diploma required at minimum.

• Minimum 2-3 years of HR, leave administration, case management, or professional secretarial experience required.
• Previous experience in leave administration, benefits, or HR operations strongly preferred.
• Experience coordinating with third-party administrators (TPA) or workers' compensation vendors a plus.

• Strong working knowledge of leave laws including FMLA, ADA, and applicable state leave regulations.
• Familiarity with workers' compensation processes preferred.
• Certified Professional Secretary (CPS) certification a plus, but not required.

• Excellent verbal and written communication skills; ability to present information clearly across all audience levels, including senior leadership.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Problem-solving mindset with sound judgment and a strong sense of urgency.
• Ability to work independently and manage multiple projects concurrently with minimal supervision.

• Proficiency in HRIS platforms; experience with Workday preferred.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).
• Strong word-processing skills (50-60 wpm) and business writing ability.
• Experience with document formatting, tables, presentations, and records management.

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development, growth, and advancement.
• A supportive, collaborative, and inclusive work environment.
• Exposure to a high-impact HR Center of Excellence within a Fortune 100 organization.

The physical demands and work environment described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

• Regularly required to use hands, keyboard, and standard office tools; extended periods of sitting and computer work.
• Occasionally required to stand, walk, lift, and move items up to 25 pounds.
• Ability to work flexible hours as required.
• Occasional travel may be required.
• Moderate noise level in a standard office environment.

Sysco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.