Technical Support Analyst (Ref: 18546)

Position: Technical Support Analyst (Ref: 18546)
Location: Richmond, VA USA, 23233
Salary: $23.33/hr.
Duration: 5 Months 8 Days - Contract
Openings: 1
Deadline: 07/28/2026
Description:
Local Candidates
Onsite

We are seeking a reliable and proactive Technical Support Analyst to join our team in Richmond, VA. In this role, you will be responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. You will serve as a primary point of contact for end-user technical assistance, ensuring internal systems remain operational and team members can work with minimal disruption.

Key Responsibilities
Equipment Installation & Setup:
o Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
o Set up and configure operating systems, software applications, and user accounts for new and existing staff.
o Assist with the physical installation of networking equipment (routers, switches, access points) and cabling.
o Image and prepare devices according to organizational standards and security policies.
Ongoing Technical Support:
o Respond to help desk tickets, phone calls, and in-person requests in a timely, professional manner.
o Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
o Provide Tier 1 and Tier 2 support, escalating complex problems to senior IT staff or vendors when necessary.
o Support core business applications, email systems, and general productivity software.

Knowledge, Skills & Abilities
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
Familiarity with device imaging, deployment tools, and system security best practices.
Experience with help desk ticketing systems and IT service management (ITSM) workflows.
Strong troubleshooting and diagnostic skills with the ability to resolve technical issues efficiently.
Excellent verbal and written communication skills with a customer-service mindset.
Strong organizational and time-management skills to balance multiple tasks and priorities.
Ability to work independently as well as collaboratively within a team.
Ability to lift and move standard IT equipment (computers, monitors, rack equipment, etc.) as needed.
Commitment to maintaining confidentiality and adhering to security protocols when handling sensitive data.

Working Conditions:
Location: Richmond, VA (100% Onsite)
Work Schedule: Monday Friday (5 days/week onsite)

Required / Desired Skills
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies. Required - 4 Years
Familiarity with device imaging, deployment tools, and system security best practices. Required - 4 Years
Knowledge of help desk ticketing systems and IT service management workflows. Required - 4 Years
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues. Required - 4 Years
Strong communication skills, with the ability to explain technical information in a user-friendly manner. Required - 4 Years
Excellent organizational and time-management skills to handle multiple requests and priorities. Required - 4 Years
Skilled in customer service and maintaining a professional, supportive demeanor with end users. Required - 4 Years
Ability to work independently as well as collaboratively within a team. Required - 4 Years
Ability to adapt to changing technology, tools, and organizational needs Required - 4 Years
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required. Required - 4 Years
Ability to maintain confidentiality and follow security protocols when handling sensitive information. Required - 4 Years
Ability to maintain confidentiality and follow security protocols when handling sensitive information. Required - 2 Years