Switchboard Operator I

Job Requisition ID: 55463
Opening Date: 09/21/2026
Closing Date: 10/02/2026
Agency: Department of Human Services
Class Title: SWITCHBOARD OPERATOR I - 44411
Skill Option: UMP Certificate
Salary: Anticipated Salary: $3,828-$4,883/month ($45,936-$58,596/year)
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
Work Hours: See below:
Rotating relief schedule, 2 days per week 10:30pm-6:30am, 3 days per week 9:30am-5:30pm OR 12pm-8pm if prior shift worked was 10:30pm-6:30am. Rotating every 3 weeks:
WEEK 1- Work Mon, Tues, Fri, Sat, Sun, Off Wed & Thur
WEEK 2 Work Tues, Wed, Thurs, Fri, Off Mon, Sat & Sun
WEEK 3 - Work Mon, Tues, Wed, Thurs, Sat, Sun, Off Fri
30-minute unpaid lunch, Switchboard
Anticipated Hybrid Work Schedule Availability: Not available, fully in office
Headquarter Location: 100 E Jeffery St, Kankakee, Illinois, 60901
Division of Developmental Disabilities
Shapiro Center
Fiscal Services - Transportation/Switchboard
Work County: Kankakee

Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether youre helping to improve schools, protect our natural resources, or support families in need, youre part of something bigger something that touches the lives of every person who calls Illinois home.

No matter what state career youre looking for, we offer jobs that fit your life and your schedule flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview
The Division of Developmental Disabilities is seeking to hire a Switchboard Operator I for the Shapiro Center located in Kankakee, Illinois to perform routine work in operating a Department of Human Services, 24-hour, facility switchboard carrying a heavy traffic load. Talks to individuals during the operation of the switchboard. Serves as receptionist and receives and sorts facility mail. Performs routine clerical tasks.

Essential Functions
Performs routine work in operating a Department of Human services 24-hour, facility switchboard carrying a heavy traffic load.
Responds to and maintains records for emergency calls such as fire, medical, police etc.
Serves as receptionist.
Receives and sorts facility mail.
Performs routine clerical tasks involving the operation of simple manual or automated office equipment.
Performs other duties as required or assigned which are reasonably within the duties enumerated above.

Minimum Qualifications
Requires knowledge, skill and mental developmental equivalent to the completion of four (4) years of high school.
Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Conditions of Employment
Requires the ability to work after business hours, weekends and holidays.
Requires the ability to utilize office equipment, including personal computers.
Requires the ability to travel in the performance of job duties.
Requires ability to pass the IDHS background check.
Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)