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Office Manager at Aelott Air Conditioning Plumbing and Heating
Job Description
Job Description Job Description We are seeking a friendly, organized, and motivated Office Manager to join our growing HVAC & Plumbing company. This role plays a critical role in coordinating daily office and field operations at Aelott Air Conditioning, Plumbing, and Heating, a HVAC and Plumbing Company located in Escondido, CA. We are looking for a team player who can multitask and wear multiple hats and the perfect candidate has experience in ServiceTitan.
Responsibilities:
Administrative & Financial Support
Responsibilities:
Administrative & Financial Support
- Process service requests, invoices, and follow-ups
- Enter and manage accounts payable, accounts receivable, and job coding
- Coordinate credit card receipts, expense tracking, and documentation
- Assist with marketing initiatives, licensing, permits, applications, renewals, and project tracking
- Process weekly payroll, track employee hours and PTO
- Maintain employee documentation and personnel records
- Assist with employee onboarding, offboarding, training coordination, and benefits administration
- Manage the CSRs and Customer Service
- Proactively contact customers to promote and schedule services
- Provide excellent customer service and resolve customer inquiries
- Maintain accurate and up-to-date customer records
- Dispatch technicians and coordinate daily service schedules
- Communicate effectively with technicians and management
- Track and manage preventative maintenance memberships and scheduling
- Minimum 5+ years of operational management or administrative experience, preferably in a service-based, construction, or trade environment
- Proven customer service experience
- Experience with ServiceTitan strongly preferred
- Strong organizational, multitasking, and communication skills
- Comfortable working in a fast-paced environment
- Proficient with basic computer systems and data entry
- HVAC or plumbing office experience preferred, but not required
- Competitive Salary based on experience
- 401k with company matching
- Health Insurance (health, dental, vision)
- PTO
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