Front Office Manager

Job Description Job Description We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.

The Front Office Manager will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience

What you have

• 2-year associate degree, or higher (preferred)

• Minimum of 2 years Hotel Front Desk managerial experience

• Excellent communication skills, both verbal and written

• Ability to use technology, e.g., tablets, computers, and iPads

• Proficiency in hotel property management systems, including but not limited to Oracle Hospitality, Lightspeed, and OPERA PMS

• Leadership experience, and the ability to train, motivate, and develop a team

• Experience in working with an operating budget, understanding of P&L statements

• Interpersonal skills and experience with communicating and collaborating with different organizational leaders

• Ability to take initiative and handle assignments with limited supervision

• A strong sense of ownership in everything that you do

What you'll do

• Ensure complete guest satisfaction and follow up on all guest issues and concerns in a timely manner

• Lead staff and oversee process of guest check ins, mobile check ins, reservation confirmations, and activating room keys

• Coordinate with staff the receival, storage, and deliver of all luggage and packages

• Empower Front Desk staff to act and resolve guest issues to the best of their ability

• Lead staff by example while managing and motivating front desk personnel

• Collaborate with other hotel departments as necessary to resolve guest calls, requests, needs, or issues

• Train staff to operate at their best ability, and embody the hotel and Marriotts culture and story

• Ensure guest credit is procured and all accounting procedures are followed by Front Desk staff. Resolve guest accounting issues as needed

• Ensures full compliance of Marriott Brand standards and the passing of department Quality Assurance items

• Other necessary duties as reasonably assigned

Physical Demand

• Ability to sit or stand for extended periods of time

• Ability to bend

• Ability to lift, pull 50 lbs.

• Ability to communicate clearly

• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly

• Work on multiple tasks, making appropriate progress towards deadlines

• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the property, the resort, and the community

• Maintain the highest degree of confidentiality

• Ability to work effectively in stressful, high pressure situations

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

Full-time Associate Benefits

• Medical, Dental, & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401K Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistant Program (EAP) Jury Duty (May vary by state) Employee Discounts Employee Referral Bonus Free meal for all full-service hotel employees

Part-time Associate Benefits

• All above listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.