Workplace Service Engineer

Role and Technical Requirements

The hiring team seeks a senior end user computing engineer who can take full ownership of system

lifecycle management. This includes patching, imaging, onboarding/offboarding, and improving

current manual processes. A key focus is validating and overseeing Red River's SCCM packages to

ensure technical correctness and alignment with internal needs.

The candidate must understand the limitations of current infrastructure, particularly the lack of

control over Active Directory and the delicate coordination required with Carnival's IT team. They

should also be capable of evaluating a future transition to Intune, recognizing it is likely 1-2 years

away and dependent on Active Directory readiness.

Top technical priorities (in order):

• SCCM expertise

• Scripting proficiency

• SQL query experience

• Experience in multi-business unit or MSP environments

• Understanding of persona-based imaging (e.g., customizing for finance vs. call center)

Preferred candidates should have experience with both Windows and Mac environments.

Key Takeaways:

• The role requires a senior-level engineer who can own and drive technical initiatives, especially

around SCCM, Intune, and patch management.

• Past failures (e.g., Billy's change causing a six-hour system outage) highlight the need for

accountability and technical rigor.

• The ideal candidate must navigate complex business unit dynamics, work with third-party vendors

like Red River, and understand persona-based imaging for different departments.

• Technical skills prioritized: SCCM expertise, scripting, SQL query proficiency, and experience in

multi-business unit or MSP environments.

• Flexibility in remote work is under discussion, as current expectations include office presence,

potentially limiting the candidate pool.