Virtual Call Center Representative

The Virtual Call Center Representative will work from home while assisting customers by telephone. Duties include answering inquiries, processing requests, providing account assistance, and documenting customer interactions.

Responsibilities
Receive inbound customer calls.
Answer questions accurately.
Assist with customer accounts and requests.
Enter information into the company database.
Maintain accurate call records.
Escalate customer concerns when required.
Follow company communication procedures.
Requirements
Good telephone communication skills.
Basic computer knowledge.
Ability to learn new software.
Good organizational skills.
Reliable internet service.
Professional home working environment.
Ability to work assigned hours.