Ukraine Payroll Delivery Specialist

Mercans is seeking an experienced payroll professional to manage Ukrainian payroll services for international clients. This role owns payroll delivery, statutory reporting, client communication, operational controls, and service improvement for assigned accounts.

Key Responsibilities

Payroll Delivery

Coordinate payroll from data collection through calculation, review, approval, and release.

Validate employee changes, earnings, deductions, taxes, benefits, and statutory contributions.

Reconcile Gross-to-Net calculations, payment files, and accounting outputs before final submission.

Maintain payroll calendars and meet all client and regulatory deadlines.

Support year-end reporting, statutory filings, audits, and required payments.

Compliance and Quality

Apply Ukrainian payroll, tax, labor, and social-security requirements.

Monitor regulatory changes and update procedures, controls, and client guidance.

Perform payroll testing and investigate calculation or configuration discrepancies.

Maintain accurate, confidential, and audit-ready payroll records.

Use automated validations and reconciliations to reduce errors and manual work.

Client Service

Act as the main payroll contact for assigned clients.

Provide clear updates on progress, deadlines, risks, tickets, and resolutions.

Ensure services remain within contractual scope and escalate potential gaps.

Track service requests and resolve issues within agreed SLAs.

Review recurring incidents, complete root cause analysis, and recommend permanent fixes.

Onboarding and Continuity

Support client implementation, Hypercare, testing, and transition into regular operations.

Review configurations, service agreements, process documents, and handover checklists.

Maintain client-specific SOPs, wage-type catalogs, data dictionaries, and change records.

Train at least one backup colleague per client to ensure uninterrupted delivery.

Requirements

At least five years of payroll operations, outsourced payroll, or payroll consulting experience.

Practical knowledge of Ukrainian payroll and local statutory requirements.

Experience supporting international clients in a multi-country environment.

Strong payroll reconciliation, compliance, analytical, and problem-solving skills.

Excellent English communication and stakeholder-management abilities.

Ability to manage multiple deadlines independently in a remote setting.

Degree in Finance, Accounting, Human Resources, Business, or a related field.

Professional payroll certification is an advantage.

Success Measures

Maintain payroll accuracy of at least 99.7%.

Deliver every payroll cycle by the agreed deadline.

Complete statutory submissions accurately and on time.

Resolve at least 95% of support tickets within SLA.

Keep all assigned-client documentation complete and current.

Reduce processing time through automation and workflow improvements.

Maintain strong client satisfaction through proactive communication and reliable service.