Job Description

These are not licensed RNs or licensed positions of any kind.
Comparable to a call center: answering phones, scheduling and assigning the RNs, PCAs, and HUCs to open shifts to fill staffing needs.
Supports patient care units by receiving staffing requests and allocating available resources within the Department of Nursing on a shift-by-shift basis.
Allocates available staffing resources based on identified patient care needs by reviewing staffing recommendation reports, comparing recommended staffing with unit staffing resources and requests, and collaborating with charge RNs to meet staffing needs.
Analyzes staffing patterns and trends to determine when staffing needs are balanced or when to send messages to hire or grant excused absences.
Assists with contacting staff at home to grant excused absences, communicate placement, and/or determine their availability to work.
Assists in orienting nurse managers, nursing supervisors, and RN staff to staffing practices and procedural guidelines and practices.

Excellent customer service skills
Demonstrated time management and multitasking skills
Excellent communication and collaboration skills
Attention to detail
Effective verbal and written communication skills
Proficient computer skills necessary
Preferred prior experience with inpatient care unit in a patient care or support role (1 year experience)
Call center support experience preferred
Staffing and/or scheduling experience is a plus
Ability to multitask in a fast-paced work environment

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