Technician Field Service

Technician Field Service (Job Description)

Job Brief

We are looking for a self-starter Field Service Support Technician (FSST) to deliver the desired customer service experience for our clients. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and ensures the customer / business relationship remains favorable. The Field Service Support Technician (FSST) is an entry level position in the Water Purification Industry. At NEWT Water Solutions we strive to offer competitive pay and many additional benefits. The FSST will provide front line customer service for our customers. Customer service skills are paramount to success in this role. This role has several physically demanding requirements such as working in tight spaces, lifting, stooping, squatting and requires repetitive movements. It may also require overtime hours.

Technician Field Service Responsibilities:

Providing service and customer support during field visits or dispatches

Performing, under direction, on site installations, repairs, preventative maintenance and testing tasks

Diagnosing errors or technical problems and recommending proper solutions

Strong desire to be successful in the field service support role

Tie workflow to schedule

Produce timely and detailed service reports

Operate vehicle in a safe manner and maintain excellent driving record

Learn and maintain proficiency of the Customer Relations Management program

Follow all company's procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

Must perform all other duties assigned by supervisors and managers unless doing so would violate company policy or local law requirements

Required Experience:

Ability to learn how to troubleshoot, test, repair and service technical equipment

Ability to work flexible shifts and to adapt to changing work schedules, we can work with some school schedules

Strong desire to learn new skills and achieve results

Technical certification or experience preferred