Team Lead (Ref: 18655)

Position: Team Lead (Ref: 18655)
Location: Harrisburg, PA USA, 17101
Salary: $30.85/hr.
Duration: 9 Months 27 Days - Contract
Openings: 1
Deadline: 09/08/2026
Description:
Primarily Remote
Local Candidates only

We are seeking an experienced Business Analyst Team Lead to guide an adoption and outreach team supporting the rollout of an electronic records system. In this role, you will lead a team of specialists working directly with healthcare facilities, administrators, and licensed clinicians to drive system onboarding, resolve credentialing and access issues, and streamline business reporting workflows.

Key Responsibilities
Lead daily team operations, assign daily tasks, set priorities, and track outreach progress.
Serve as the escalation point for end-user technical challenges, Single Sign-On (SSO) credentialing, account access, and password troubleshooting.
Collaborate closely with technical workflow and quality assurance teams to verify application functionality, report defects, and resolve technical issues.
Conduct regular status meetings with leadership to deliver updates, highlight project milestones, and address barriers to adoption.
Develop user-facing training materials, step-by-step guides, and instructional resources for external stakeholders.
Analyze stakeholder reporting workflows to recommend effective strategies and best practices for electronic system adoption.
Coordinate outreach efforts tailored to user adoption levels to drive engagement across participating organizations.

Qualifications & Experience
Minimum of 4 years of professional experience in business analysis, end-user support, technical customer service, or IT operations.
Demonstrated leadership or team lead experience directing daily priorities and managing deliverables.
Strong working knowledge of Single Sign-On (SSO) workflows, user onboarding, and access management.
Proven history delivering technical support or training to professional audiences (e.g., healthcare administrators, clinicians, or enterprise partners).
Advanced proficiency with Microsoft Office applications (Teams, Excel, Word).
Outstanding interpersonal, verbal, and written communication skills with strong problem-solving capabilities.

Work Environment & Logistics
Remote home-office setup with reliable, high-speed internet.
Work laptop and required enterprise communication tools will be provided.
Periodic on-site attendance in Harrisburg, PA may be required for team collaboration sessions or training.
Role Type: Contract (Long-term, 40 hours/week)
Location: Primarily Remote

Required / Desired Skills
Business Analyst Lead, Required - 4 Years
Customer service, and/or end-user support Required - 4 Years
Microsoft Office Required - 4 Years
Development of training documents Required - 4 Years