Systems Operations Engineer 4 - Contingent

THIS JOB DESCRIPTION WAS CREATED BY AI, REVIEW BEFORE POSTING Position: Mainframe Application Support Location: Chandler, Arizona/ Des Moines, IA Duration: 18+ Months Contract Job ID: 177374 Key Responsibilities: Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications Monitor production systems and ensure system stability and uptime Analyze and troubleshoot failed mainframe jobs (JCL) Perform root cause analysis and support ad hoc job executions Partner with Production Control to restart and recover failed jobs Respond to business user requests and application team needs Maintain and update incident tracking (ServiceNow, JIRA, Confluence) Monitor and respond to application group mailboxes Document incidents, resolutions, and create JIRA stories for follow-up Required Skills: Strong experience in Mainframe Production Support (application support required) Technologies/tools: JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview File tools: File Manager, File Analyzer, EZTRIEV Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar) Ability to work in a high-volume, production-critical environment At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range:$60 - $65 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at