Systems Analyst (L2) - Hybrid

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:

• Teamwork: We achieve our goals collaboratively.
• Growth Mindset: We are focused on continuous improvement for our team members and our clients.
• Integrity: We operate with transparency and prioritize the needs of our clients.
• Ownership: We take responsibility for our work and ensure commitments are fulfilled.

As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role.

This position is listed as "Hybrid" and requires flexibility to work from home, in the Federal Way office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.

Here's what you'll be doing:

• Handle escalated support tickets, including break/fix issues, application installations, and configuration of user level settings.
• Contribute to server administration, networking, and security tasks, such as:
• Setting up new Hyper V hosts
• Troubleshooting and deploying SonicWall firewalls
• Managing Datto networking switches and access points
• Supporting additional modern technologies implemented across client environments
• Provide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians.
• Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up to date information throughout the process.
• Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.
• Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience.

Requirements