Support Engineer II

Support Engineer II (Remote) Primary Location: Remote V-Soft Consulting is currently hiring for a Support Engineer II (Remote) for our premier client. Education and Experience " Undergraduate degree in related field or equivalent 1-3 years of work experience. Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli. Experience with multiple hardware and software technologies: i.e. Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools. Knowledge of Tape Storage Management (TSM) or other backup software products. Good communication and interpersonal skills. Dependable, flexibility to work weekends and holidays in 24 x 7 working environment. WHAT YOU'LL DO: Job Responsibilities: Monitor, support and troubleshoot production schedules / workflow for operating issues involving failures, degradation and late dependency / successor event correlation using various monitoring tools. Triage basic problems, taking corrective action to ensure availability and minimize downtime. Develop a comprehensive understanding of respective production schedules, job flows and service level deadlines. Resolves moderately complex problem issues and/or processing delays. Completes checklists / turnover logs for audit compliance. Assist with troubleshooting Remote File / Data Transmission delivery issues. Follow standard operating procedures, while continuously looking to recommend / establish new procedures or workflow to increase customer service and operational efficiency. Assist in maintaining technical documentation and standard operating procedures. Provides daily support to users and programming groups. Works to increase industry knowledge through daily work responsibilities and available resources. Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management. Completes work assignments in conjunction with senior staff members and other team members as needed. Ensure the timely process through which production schedules are completed and problems are controlled. Other duties as required. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call .