Supervisor Dining Room

Dining Room Supervisor

Mystic, CT

Per Diem

Summary of Position:

Responsible for quality assurance within the dining room. Creates and maintains scheduling, monitors wait staff compliance with set dining standards, and oversees general sanitation of kitchen operations.

• Maintain adherence to posted schedule ensuring to follow proper procedures for requested days off and calling out, and reporting to work at the proper time.
• Maintain proper time-clock procedures to ensure an accurate account of hours worked.
• Report to work in proper attire to ensure a clean and professional appearance.
• Adhere to all guidelines and procedures for safe food handling and general sanitation.
• Demonstrates customer service skills, treating all customers, visitors, and co-workers with courtesy and respect. Handles all customer issues professionally and uses all options provided to satisfy customer.
• Wait on tables; taking resident orders, served in a professional manner with the ability to handle multiple tasks.
• Familiar with menu items and ensures communication to wait staff with regard to menu items, special functions, and resident issues.
• Check dining rooms at pre-meal to ensure tables are set correctly and are neat and clean in appearance.
• Check dining rooms at post-meal to ensure area has been cleared and cleaned properly and reset correctly.
• Assist in interviewing and recommending personnel to fill vacant positions.
• Participate in employee disciplinary matters.
• Create and maintain schedule for Pond Ridge Dining Services staff.
• Delegate stations, pre-meal and post-meal assignments, ensure work is properly completed, and maintain prompt, efficient, and courteous workflow.
• Instruct new waitstaff in appropriate procedures and ensure proper training.
• Discuss menu thoroughly with waitstaff prior to each service, field comments, questions, a nd concerns regarding menu and service.
• Monitor waitstaff activity in kitchen and dining rooms to ensure smooth work flow and proper plating.
• Perform other administrative duties as assigned by Director and/or Assistant Director.
• Ensure waitstaff utilizes safe and sanitary procedures throughout service and set-up.
• Take appropriate procedural steps and make adjustments as necessary following complaints.
• Interact well with both younger (waitstaff) and older (residents) adults, maintaining a pleasing personality and calm focus.
• Maintain a neat appearance; demonstrate professionalism and poise.
• Reports any safety issues, equipment malfunctions and others to supervisors.
• Ensure proper safe food handling and hand washing procedures are followed and proper sanitation of trays, work areas and equipment used.
• Attend all mandatory in-services as required.
• All other duties as assigned.

Education: High School Diploma or GED

Experience: Some waitstaff and supervisory experience

Knowledge/Skills/Abilities: Strong organizational skills and a professional demeanor.

Physical and Mental Demands:

Continuous standing, walking, bending, crouching, and carrying. Stress related demands from staffing issues and customer satisfaction issues.