Strategic Account Manager - (Pharma as Client)

The Strategic Account Manager is a client-facing leader responsible for managing and growing relationships with pharmaceutical manufacturers and brand teams. In this role, you will serve as the trusted strategic partner to brand directors, associate directors, and senior pharmaceutical stakeholders-ensuring they derive maximum value from AssistRx solutions while advancing program performance, innovation, and client satisfaction.

This role is ideal for someone who understands the complexities of specialty medication access, patient support programs, HUB services, specialty pharmacy workflows, and manufacturer expectations. You will proactively identify opportunities, enhance service delivery, and guide clients through product enhancements, data insights, and operational improvements.

Key Responsibilities

Client Partnership & Strategic Management

• Serve as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leaders.
• Develop a deep understanding of each brand's strategic goals, access challenges, patient journey, and program KPIs.
• Lead regular business reviews, service quality calls, and performance discussions to ensure alignment and value delivery.
• Act as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions.

Program Oversight & Execution

• Monitor overall program health and performance-including patient access metrics, case management trends, and operational KPIs.
• Partner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to escalate and resolve issues.
• Oversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant execution.
• Track milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectations.

Upselling, Expansion & Innovation

• Identify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performance.
• Partner with Sales, Product, and Leadership to deliver compelling recommendations and business cases.
• Research challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoption.

Communication, Reporting & Stakeholder Alignment

• Serve as the central point of communication for all client updates, escalations, and deliverables.
• Present insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levels.
• Ensure all internal teams are fully informed of client priorities, program changes, and action items.
• Support quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as needed.

Requirements

• Bachelor's degree in business, life sciences, healthcare, or equivalent experience.
• 3+ years of account management, client services, or customer-facing experience in specialty pharmaceuticals, HUB services, or patient support solutions. (Required)
• Experience partnering directly with Pharmaceutical Brand Teams (required).
• Strong understanding of specialty pharmacy workflows, prior authorization processes, benefits verification, copay programs, or HUB operations.
• High comfort working with technical platforms, data dashboards, and digital patient access solutions.
• Exceptional communication skills-verbal, written, presentation, and executive presence.
• Strong analytical ability to identify issues, interpret data, and develop actionable insights.

Preferred Qualifications

• Experience managing enterprise clients in a SaaS, technology-enabled services, or patient support environment.
• Background supporting specialty medication launches, access programs, or case management operations.
• Project management or PMP certification.
• Proficiency with CRM platforms, reporting tools, or customer engagement systems.
• Ability to navigate matrixed organizations and influence cross-functional internal and external stakeholders.

What Makes This Role Exciting

• You will directly shape patient access outcomes and brand performance for top pharmaceutical manufacturers.
• You will sit at the intersection of technology, operations, strategy, and client leadership.
• You gain high visibility with senior leaders-both internally and externally.
• You will influence innovation across the iAssist platform and specialty services ecosystem.