Sr. Windows Server Tower Lead (Solution Engineer)

Job Title: Sr. Windows Server Tower Lead (Solution Engineer) Location: Washington, DC 20590 (onsite) Type: Contract Compensation: $56.23/HR on W2 Security Clearance: Ability to obtain and maintain a Public Trust clearance Responsibilities

• Provide oversight and management support for over 30 Windows engineers responsible for operations, maintenance, and engineering support for the Department of Transportation's Common Operating Environment (COE).
• Lead the Windows Server Tower team, offering technical expertise and strategic guidance on Windows server infrastructure and cloud migrations.
• Manage service delivery, including provisioning, patching, vulnerability remediation, and documentation of server environments across multiple platforms and cloud providers.
• Serve as escalation point for application support, troubleshooting, and complex system issues, ensuring timely resolution and minimal service disruption.
• Create, update, and maintain system documentation, standards, and procedures for domain technologies.
• Facilitate daily change management meetings and oversee Change Requests through the ServiceNow platform.
• Monitor ticket queues, enforce documentation standards, and train staff on best practices for ticket handling and compliance.
• Collaborate with cross-functional teams to support new enterprise systems, perform root cause analysis, and implement process improvements.
• Prepare and deliver presentations, reports, and data calls to DOT and management teams concerning system performance and project status.

• 8+ years of experience managing multi-discipline server and system operation teams in a dynamic environment.
• Proven expertise in managing service delivery and solution architecture for enterprise Windows environments.
• Experience leading teams of 30+ personnel supporting complex engineering, operations, and maintenance tasks.
• Project management, project lead, or program manager experience supporting government or large-scale clients is highly preferred.
• Strong knowledge of multi-vendor server operating systems and enterprise infrastructure.
• Extensive experience in fast-paced ITSM environments, root cause analysis, and risk mitigation strategies.
• BS degree or higher in a relevant technical field.
• Ability to collaborate effectively across teams, vendors, and management levels.