Sr Data Center Ops Technician - Physical Server/Network Break-Fix Ops

Job Summary

We are seeking experienced Level 3 Data Center Technicians to support enterprise data center client. This hands-on role focuses on advanced server hardware troubleshooting, component replacement, physical network repairs, and break/fix support.

The ideal candidate has strong experience diagnosing complex server hardware failures, working with enterprise server infrastructure, and independently resolving technical issues in production data center environments.

Project Duration: 3 months at 40 hrs / per week. Can be extended. Full benefits will be provided

Key Responsibilities

• Diagnose and repair enterprise server hardware failures, including power, memory, storage, boot, and network issues.
• Replace failed hardware components (FRUs), including PSUs, DIMMs, SSDs, NVMe drives, NICs, and cooling fans.
• Troubleshoot POST, PXE boot, BMC/IPMI, and server power-on failures.
• Diagnose physical network connectivity issues involving fiber, copper cabling, optical transceivers, and Top-of-Rack switches.
• Perform hardware isolation testing, component reseating, and post-repair validation.
• Utilize crash carts, hardware logs, and diagnostic tools to identify failures.
• Manage repair tickets, document troubleshooting activities, and escalate complex issues.
• Support spare parts inventory and hardware component recovery.
• Follow established SOPs, safety procedures, and data center operational standards.

Required Skills & Qualifications

• 5+ years of hands-on data center hardware support experience preferred.
• Strong enterprise server troubleshooting and break/fix experience.
• Hands-on experience replacing server hardware components and FRUs.
• Working knowledge of BMC, IPMI, POST, PXE, RAID, SSD, and NVMe technologies.
• Experience troubleshooting physical network connectivity, fiber optics, copper cabling, NICs, and transceivers.
• Familiarity with Supermicro or similar enterprise server platforms.
• Experience using Jira or comparable ticketing systems.
• Ability to work independently, troubleshoot complex hardware failures, and maintain accurate technical documentation.

Ideal Candidate

We are looking for a highly skilled, hands-on technician with Level 3 troubleshooting capabilities, strong server hardware repair experience, and physical networking expertise.

Candidates should be comfortable working independently in high-volume data center environments and resolving complex hardware issues efficiently.

Work Location: Chicago, IL