Senior IT Technical Support Specialist

Pay Range: $33.33hr - $35.19hr Job Overview: Our client is looking for a professional with an interest in technology who works well in a customer-facing role, can patiently take the time to understand an issue to properly document it, and can comfortably navigate a PC to perform basic troubleshooting. This is an on-site position focused on hands-on technical support. Responsibilities: Providing first level triage and technical support to employees through tickets and in-person at the support desk. Analyzing technician workflows to identify areas of improvement and optimization. Identifying technician workflows that do not have supporting process documentation. Assisting the IT team with system provisioning and device refresh/replacements. Writing process and technical documentation. Maintaining physical and virtual asset stockrooms. Supporting IT project goals. Helping to set up devices or mobile accessories. Communicating status updates with internal clients. Ensuring that requests are prioritized and closed in a timely manner. Working alongside a senior IT technician who can assist with escalations and provide guidance to advance IT support knowledge. Learning and adhering to company policies and procedures regarding IT security and data privacy. Engaging in knowledge-sharing sessions and training to enhance technical skills. Preferred Qualifications: Basic understanding of Windows troubleshooting. Android/iOS familiarity. Customer-oriented mindset. Ability to take clear notes to capture problems correctly. A general understanding of MacOS is helpful but not required. Preferred Skills: PowerShell or command line (CLI) familiarity. CompTIA A+ certification. Familiarity with networking concepts (DNS, LAN, WAN). Candidate Profile: Ability to comfortably navigate a PC to perform basic troubleshooting. Patience to take the time to understand an issue in order to properly document it. Strong interest in technology and comfort working in a customer-facing role. Strong verbal and written communication skills for assisting users and documenting issues. Ability to work in a team environment and learn from others. Patience and a customer-focused attitude to assist non-technical users. Degrees related to technology such as Management Information Systems, Business Technology Management, or Information Technology are ideal but not required. 6+ years of experience in IT support functions. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.