Senior AV Technician

Senior AV Technician

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.

Job Summary:

The Senior AV Technician is responsible for the installation, programming support, troubleshooting, and maintenance of advanced audio-visual and smart home systems in high-end residential environments. This role requires deep technical expertise, exceptional attention to detail, and the ability to deliver a white-glove experience to discerning clients. The Senior AV Technician serves as a technical leader in the field and a mentor to junior technicians.

Duties and Responsibilities:

• Install, configure, program, and service advanced residential AV, CCTV, and smart home systems, including whole-home audio/video, home theaters, media rooms, outdoor AV, lighting, climate, shading, security, and networking integrations.
• Perform system testing, commissioning, troubleshooting, and client walkthroughs to ensure optimal system performance, user satisfaction, and timely resolution of technical issues.
• Read and interpret system designs, schematics, and floor plans while collaborating with project managers, designers, and other trades to ensure seamless project execution.
• Provide on-site leadership by directing junior technicians, maintaining quality standards and project timelines, and accurately documenting installations, service work, and system updates.
• Deliver exceptional customer service through professional communication, attention to detail, and respect for client homes and privacy.
• Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
• Perform additional duties as required to support evolving business needs.

Requirements:

• High school diploma or equivalent required; relevant certifications are a plus.
• Extensive experience installing, configuring, and troubleshooting residential AV, smart home, control, structured wiring, and alarm systems; Honeywell Vista and Pro Series experience preferred. Control4 programming experience preferred.
• Strong knowledge of AV technologies, IP networking fundamentals (including VLANs, PoE, switches, and Wi-Fi), and safe use of AV test equipment, hand tools, and power tools.
• Ability to work independently with minimal supervision while maintaining strong communication and collaboration skills.
• Experience supporting luxury or custom residential clients preferred.
• Skilled with Microsoft Office Suite and industry-related software.
• Pass a drug screen and background check requirements.
• Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch's fleet driving policy.
• Bilingual skills are a plus.

Physical Requirements:

• Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces.
• Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods.
• Lift, carry, and move equipment and materials up to 50 pounds.
• Safely perform physically demanding tasks such as digging, drilling, cutting, and sawing.
• Operate hand tools, power equipment, technology, and heavy machinery safely, with adequate vision, hearing, and manual dexterity.
• Read and review documents on electronic devices and in hard copy, observe details at close range, and accurately exchange information in person, by phone, and electronically.
• Drive to and from work and client sites as business needs require.
• May be exposed to loud noise environments.

Job Type: Full-time, non-exempt

Work/Base Location: 1339 S Killian Dr., Suite 10, Lake Park, FL 33403

Core Work Hours/Availability: 7:00 AM to 4:00 PM Monday through Friday. Overtime as business needs require. Participate in an on-call rotation, with a $75 stipend per on-call period.

Travel: 10 - 20%

Benefits:

• Competitive pay
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with match
• Paid time off and holidays
• Opportunities for professional development and growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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