SCRDA Director

Job Description Job Description: SIERRA COUNTY REGIONAL DISPATCH AUTHORITY DIRECTOR/ADMINISTRATOR Department: Sierra County Regional Dispatch Authority (SCRDA) Position Title: Director / Administrator Reports To: Sierra County Regional Dispatch Authority Board Employment Status: Full-Time Contract Employment FLSA Classification: Exempt Supervisory Responsibility: 911 Communications Supervisor and other assigned personnel Work Location: Sierra County, New Mexico Compensation: As established by the SCRDA Board and applicable employment agreement POSITION SUMMARY Under the general direction of the Sierra County Regional Dispatch Authority (SCRDA) Board, the Director/Administrator serves as the chief administrative and operational officer of the Authority and is responsible for its overall management, fiscal oversight, organizational effectiveness, and operational readiness. The Director/Administrator provides leadership in personnel administration, public safety communications operations, financial and resource management, technology, regulatory compliance, training, emergency preparedness, and interagency coordination. The position ensures SCRDA is appropriately staffed, equipped, trained, and prepared to provide continuous emergency and non-emergency communications services in accordance with applicable law, established standards, Board-approved policies, and the employment agreement. The Director/Administrator reports directly to the SCRDA Board and exercises administrative and operational authority within the limits established by the Board, with support from Sierra County in its role as fiscal agent. ESSENTIAL FUNCTIONS/DUTIES The following duties describe the principal responsibilities of the position and are not intended to be an exhaustive list of all duties that may be assigned. Organizational Leadership, Personnel, and Board Administration Direct and administer SCRDA operations; establish organizational priorities, objectives, and administrative practices consistent with Board direction; evaluate organizational effectiveness; and recommend or implement improvements to service delivery, efficiency, and performance within delegated authority. Provide overall leadership and administrative supervision of SCRDA personnel, including the 911 Communications Supervisor; establish staffing and workforce priorities necessary to support continuous operations; and oversee recruitment, onboarding, training, performance management, employee development, and personnel actions in coordination with Human Resources, legal counsel, and the Board as appropriate. Monitor staffing, performance, overtime, turnover, training, certifications, and other workforce indicators; identify organizational needs; and implement or recommend appropriate corrective, developmental, or operational actions. Directly supervise and evaluate the 911 Communications Supervisor and other assigned personnel while ensuring the Supervisor effectively manages routine scheduling, timekeeping, assignments, coaching, dispatch coverage, and direct supervision of telecommunicators. Serve as the primary administrative liaison to the SCRDA Board; provide timely reports and recommendations regarding organizational performance, staffing, finances, technology, significant incidents, and other matters requiring Board consideration; implement Board-approved directives, budgets, policies, and priorities; and prepare the annual Director Scope of Work for the May Board meeting. Public Safety Communications Operations and Emergency Preparedness Maintain overall administrative and operational accountability for the regional communications center and the continuous delivery of emergency and non-emergency call-taking, dispatch, radio, and related public safety communications services. Establish, oversee, and evaluate operational procedures, service levels, performance measures, quality assurance processes, and incident documentation; use operational data and identified trends to address deficiencies and improve service delivery. Ensure appropriate plans, procedures, staffing contingencies, backup systems, and alternate operating arrangements are maintained for major incidents, emergencies, disasters, technology failures, staffing shortages, and other disruptions to communications services. Coordinate emergency preparedness, continuity planning, exercises, after-action activities, and service needs with participating public safety agencies, emergency management, technology providers, and other partners. Provide management-level direction and coordination during significant incidents, emergencies, service interruptions, sensitive operational matters, or other circumstances requiring Administrator involvement, and ensure appropriate communication with affected agencies and the Board. Financial and Resource Management Develop and administer the annual operating budget; forecast and monitor personnel, equipment, technology, training, facility, contractual, and other resource needs; and prepare financial reports, recommendations, and proposed adjustments for Board review and approval. Authorize and monitor expenditures within approved budgets, purchasing requirements, and delegated authority, and coordinate with Sierra County as fiscal agent and appropriate financial personnel regarding financial reporting, purchasing, payroll administration, and budget reconciliation. Identify funding opportunities and oversee approved grants, contracts, and funded projects, including required administration, documentation, reporting, and resource planning. Technology, Compliance, Training, and Quality Assurance Provide administrative oversight of SCRDA communications technology and infrastructure, including CAD, E-911, radio, recording, backup, and related systems; coordinate with vendors, technical personnel, and participating agencies to maintain reliability, security, operational readiness, continuity, maintenance, upgrades, and long-term replacement planning. Develop, recommend, implement, and administer operational and administrative policies and procedures; ensure organizational compliance with applicable federal and state laws, public safety communications standards, criminal justice information requirements, Board-approved policies, and records and confidentiality requirements. Oversee compliance activities involving NCIC, NLETS, NMLETS, audits, inspections, corrective actions, records retention, and Inspection of Public Records Act (IPRA) requests, coordinating with designated personnel, Human Resources, legal counsel, regulatory agencies, and other appropriate resources. Establish organizational training, certification, quality assurance, and professional development priorities; ensure appropriate programs are implemented through the 911 Communications Supervisor and designated personnel; and use performance information, quality findings, regulatory changes, and operational trends to identify and address training and organizational needs. Interagency Coordination and Strategic Planning Serve as SCRDA's primary administrative representative with participating public safety agencies, governmental entities, vendors, and other external organizations; maintain effective working relationships and coordinate service needs, operational concerns, communications procedures, and regional initiatives. Represent the Authority in meetings, committees, public presentations, and interagency planning activities; address significant or sensitive complaints and administrative inquiries within established authority; and promote effective communication among SCRDA, participating agencies, and the communities served. Plan for long-term organizational needs, including staffing, funding, technology, equipment, training, service delivery, and operational continuity, and provide recommendations to the Board regarding significant initiatives and priorities. SUPERVISORY RESPONSIBILITY The Director/Administrator directly supervises the 911 Communications Supervisor and other personnel assigned by the SCRDA Board and retains overall accountability for SCRDA staffing, personnel administration, performance, and operational effectiveness. The 911 Communications Supervisor provides direct supervision of telecommunicators and manages routine scheduling, timekeeping, assignments, coaching, and daily dispatch coverage. The Director/Administrator may provide direct operational or personnel direction when management-level intervention is necessary. QUALIFICATIONS Education High school diploma or equivalent required. A bachelor's degree in Public Administration, Emergency Management, Criminal Justice, Public Safety, Communications, Business Administration, or a closely related field is preferred. Relevant progressively responsible experience, education, and training may be considered in combination when evaluating qualifications. Minimum Experience Required Progressively responsible supervisory or management experience in a public safety communications center, call center, emergency services operation, or comparable environment involving time-sensitive service delivery, including responsibility for personnel, staffing, workload, and operational performance. Experience with organizational administration, including budgeting and resource management, policy or procedure administration, training or employee development, operational planning or continuity, and analysis or reporting used to support organizational decision-making. Preferred Qualifications Supervisory or management experience in a public safety communications center, emergency dispatch center, E-911 operation, or other continuous 24-hour operation. Experience with public safety communications systems and interagency operations, including CAD, E-911, radio communications, law enforcement, fire, emergency medical services, or emergency management . click apply for full job details