Salesforce Administrator

Role Summary

We are seeking a Salesforce Administrator to support business stakeholders by gathering requirements, translating them into Salesforce solutions, and supporting day-to-day Salesforce administration. This role offers the opportunity to contribute to Nikkiso's upcoming large-scale initiatives, with exposure to multiple Salesforce clouds and end-to-end manufacturing processes.

Key Responsibilities

• Annual Salary: $77,000 - $138,000
• The successful candidate will be required to live within commuting distance of Huntington Beach, CA.
• Hybrid work schedule possible.

Business Analysis & Requirements

• Elicit, document, and validate business requirements through interviews, workshops, and stakeholder collaboration
• Translate business needs into functional requirements, user stories, and clearly defined non-functional requirements
• Conduct detailed business analysis to convert business challenges into clear, actionable specifications
• Create and maintain BRDs, FRDs, process flows, and solution documentation
• Support UAT planning and execution, including documentation of test cases and acceptance criteria

Salesforce Solution & Administration

• Analyze business requirements, assess Salesforce platform capabilities, and recommend efficient solutions leveraging native functionality and automation
• Assist in designing and improving Salesforce workflows, approval processes, and basic automation
• Configure Salesforce features including fields, page layouts, record types, reports, and dashboards
• Support user onboarding, access management, and basic security (profiles, permission sets)
• Provide first-level Salesforce user support and basic troubleshooting

Collaboration & Enablement

• Collaborate with system integrators and third-party consultants across implementation and support phases
• Provide user training, documentation, and post-implementation support
• Maintain up-to-date documentation for system changes and business processes

Required Skills & Qualifications

• 2-5 years of experience as a Business Analyst, Salesforce Administrator, or hybrid role
• Experience working with Salesforce Sales Cloud and its standard, out-of-the-box CRM functionality
• Strong understanding of Salesforce's standard CRM foundation and native capabilities across modules
• Solid knowledge of business analysis fundamentals (requirements elicitation, documentation, workflow design)
• Ability to translate business needs into scalable Salesforce solutions
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication skills with solution-oriented stakeholder engagement
• Understanding of SDLC, Agile, and Waterfall methodologies

Nice to Have

• Salesforce Administrator Certification
• Salesforce certifications or exposure to Sales Cloud, Service Cloud, CPQ / ARM, Marketing Cloud, or Field Service
• Experience working in Agile or Scrum environments
• Salesforce Trailhead Badges