Sales & Fulfillment Associate

Job DescriptionJob DescriptionBenefits/Perks

• Competitive wages
• Career Growth Opportunities
• Employee Discount

Job SummaryWe are seeking a sharp, organized, self-motivated, and team-oriented Sales & Fulfillment Associate to join our team! As a Sales & Fulfillment Associate, you will assist with both in-store sales/tasks and online order fulfillment.
In your in-store Sales Associate responsibilities, you will assist walk-in customers with their shopping needs to ensure an excellent shopping experience. This role requires the ability to learn quickly about our extensive product catalogue and relay this information to customers to present our brand effectively, facilitate sales, and meet AOV targets. You will also assist with daily opening and closing tasks, and work with the team to monitor inventory/transfers and maintain a clean and presentable retail showroom.
In your online Fulfillment Associate responsibilities, you will monitor, pick, pack, and ship online orders while ensuring prompt and accurate fulfillment. You will also work with the team to monitor and maintain inventory/transfers for shipping supplies.
The ideal candidate will have prior experience in customer service, retail sales, and e-commerce fulfillment.
Responsibilities

• Facilitate in-store sales and meet AOV targets
• Monitor, pick, pack, and ship online orders promptly and accurately
• Learn quickly about our product range and workflow
• Present our products to customers effectively
• Assist with daily opening, closing, housekeeping, and inventory tasks
• Present our brand with professionalism

Qualifications

• High School Diploma or equivalent
• Ability to read, count, write, and communicate clearly and effectively in English
• Ability in Chinese (Mandarin &/or Cantonese) is a plus
• Understanding of sales techniques and best practices in customer service
• Team-oriented and self-motivated attitude
• Ability to quickly and accurately work a register
• Willingness to work a flexible schedule
• Ability to learn quickly and retain information