Sales Business Administrator

• Support the sales team with day-to-day administrative tasks, including quote and order processing
• Review quotes and orders for accuracy and completeness prior to submission or approval
• Maintain accurate and up-to-date customer records, pipelines, and sales data
• Assist in lead generation activities, including researching potential clients, vertical markets, and revenue opportunities

• Complete customer onboarding paperwork, forms, and contract documentation
• Set up and maintain customer portals and account access
• Assist with customer and supplier surveys, as well as internal customer experience initiatives
• Respond to or help route customer inquiries to ensure timely resolution and strong service

• Manage and maintain ERP system updates and data accuracy
• Assist with testing ERP changes prior to implementation
• Work with large data sets, including list segmentation and reporting (strong Excel skills required)
• Identify and flag data or process inconsistencies

• Prepare sales reports, presentations, and support materials for Sales Management and Outside Sales
• Coordinate quarterly business reviews and supplier sales meetings, including preparation of materials
• Collaborate with Sales, Suppliers, Marketing, and Operations to support campaigns and initiatives
• Assist in building and maintaining competitive landscape insights (local market, key players, etc.)

• Provide high-quality customer support by assisting with inquiries, issue resolution, and follow-up
• Support internal customer experience programs, including loyalty and feedback initiatives

• Associate degree or equivalent work experience
• 3-5 years of experience in an administrative, sales support, or customer service role
• Strong Excel skills and experience working with large data sets (required)
• Experience with ERP/CRM systems and data management
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Comfortable collaborating across multiple teams

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