Restaurant Manager - Snowball Stand

About Us

We are a high-volume, fast-paced neighborhood staple combining the best of two worlds: classic New Orleans snowballs and hot, fresh fast-food favorites. We are open 8 months of the year. We pride ourselves on speed, unbeatable quality, and excellent community service. We are looking for an energetic, operations-driven Manager to oversee daily business, lead our team, and keep our lines moving smoothly through our peak seasons.

The Opportunity: Better Work-Life Balance

Working at Big Chill Snowballs will provide a better work-life balance because the business operates only from 12:00 PM to 6:00 PM. These shorter business hours allow employees to have more free time for family, personal responsibilities, education, or other activities outside of work, creating a healthier balance between work and personal life.

Key Responsibilities

- Seasonal Staffing & Leadership: Recruit, hire, train, and schedule a highly dynamic, seasonal team (including high school and college students during peak summer months). You will foster a high-energy, positive culture while enforcing strict standards for speed of service and punctuality.

- Rigorous Inventory Control: Manage food, syrup, and supply costs. You will be responsible for tracking yields (ensuring syrup and ice block usage matches sales volume), minimizing waste, and managing vendor orders to prevent stockouts during peak summer heatwaves.

- Operational Excellence: Oversee day-to-day fast-food kitchen operations and snowball production. Ensure absolute consistency in food quality, portion controls, and ticket times.

- Equipment Care: Supervise the daily cleaning, maintenance, and safe operation of commercial ice shavers, air fryers, microwave, and work stations.

- Compliance & Safety: Maintain a pristine facility that complies with all Louisiana Department of Health regulations. Handle cash drops, daily reporting, and labor cost optimization.

Qualifications

- Experience: 2+ years of management experience in a Quick-Service Restaurant (QSR), fast-food, fast-casual, or high-volume concession environment. (Experience running a high-volume snowball stand or drive-thru concept is a massive plus).

- Numbers-Driven: Proven track record of managing labor budgets and controlling Food & Beverage (F&B) costs.

- People Skills: Strong leadership abilities with a knack for coaching, motivating, and managing young or first-time seasonal employees.

- Local Knowledge: Must understand the unique seasonal flows of the Greater New Orleans market.

- Availability: Must have open availability during our peak spring and summer seasons, including weekends and holidays (e.g., Memorial Day, 4th of July).

Benefits & Compensation

- Performance-based bonus incentives tied to labor and inventory goals

- Daytime-focused operational hours