Residential Leasing Consultant

Join Our Team
At RMS Companies, we believe leasing is more than filling apartments-it's about creating an exceptional first impression and helping people find a place they'll proudly call home.
We're seeking a motivated, customer-focused Residential Leasing Consultant to join our Stamford headquarters team. In this role, you'll virtually manage leasing across multiple communities, partnering with on-site, marketing, and property management teams from first inquiry through move-in.

If you enjoy building relationships, thrive in a fast-paced environment, and love combining sales with operational excellence, we'd love to meet you.

What You'll Do:

Deliver an Outstanding Leasing Experience

• Guide prospective residents through the leasing process from initial inquiry to signed lease, virtually (over the phone or via email)
• Respond quickly to leads and maintain consistent communication throughout the customer journey.
• Schedule and coordinate apartment tours with on-site teams.
• Build relationships with prospects while helping them find the best home to meet their needs.
• Drive strong lead-to-lease conversion through exceptional service and follow-up.

Manage the Customer Lifecycle

• Prepare, review, and execute lease agreements.
• Process rental applications, verify documentation, and coordinate approvals.
• Manage deposits, balances due, concessions, renewals, move-in and move-out documentation and communications.
• Ensure prospect, applicant, and resident records are accurate, complete, and compliant with company policies.

Optimize Performance

• Monitor leasing activity, response times, and pipeline performance.
• Maintain accurate CRM and property management records (Yardi experience preferred).
• Collaborate with sales, marketing, and on-site property teams to ensure a smooth handoff from prospect to resident.
• Identify opportunities to improve workflows, eliminate inefficiencies, and enhance the customer experience.

What We're Looking For:

• 2-5 years of high-volume customer service or off-premise sales environment.
• Proven ability to cultivate relationships, and convert prospects into customers through phone and digital communication
• Strong organizational skills, with exceptional attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Experience using CRM systems; Yardi experience is a plus.
• Excellent written and verbal communication skills.
• A positive, collaborative attitude with a passion for delivering exceptional customer service.

Why Join RMS Companies?

• Competitive annual salary of $55,000-$70,000, commensurate with experience.
• Full-time position with scheduling flexibility based on business needs.
• Opportunity to contribute to a growing real estate organization with an established presence.
• Collaborative headquarters environment with exposure to leasing, marketing, property management, and operations teams.
• Culture focused on hospitality, teamwork, innovation, and operational excellence.

If you're passionate about sales, customer experience, and helping people find their next home, we'd love to hear from you.