Repair Coordinator III

The Repair Coordinator III leads the full repair lifecycle for highly complex industrial pump repairs and exchange programs. This role manages high-value customer accounts, develops complex quotations, analyzes job costing, drives scheduling efficiency, and mentors junior coordinators. Works with minimal supervision and serves as the subject-matter expert for repair workflow and customer communication.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Own the full repair lifecycle for complex, high-priority, or high-value repair programs.
• Perform advanced inspection coordination and produce detailed, technically accurate quotations.
• Review technician findings and translate complex repair scope into customer-facing estimates.
• Serve as the escalation point for scheduling conflicts, parts delays, or customer issues.
• Develop and optimize repair schedules to improve throughput and reduce cycle times.
• Monitor job financials, analyze cost variances, and ensure accurate margin performance.
• Mentor and support Repair Coordinator I and II team members.
• Collaborate closely with engineering, procurement, quality, and management to resolve issues.
• Manage communication for key customers, providing detailed progress reports and technical updates.
• Oversee job documentation quality and ensure compliance with customer and regulatory requirements.
• Validate final work order accuracy and approve invoices for release.
• Lead continuous improvement projects focused on workflow, repair accuracy, and customer experience.

Qualifications

Experience:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 5-7+ years in service coordination, repair operations, or industrial equipment service with demonstrated progression.
• Advanced understanding of industrial equipment, rotating machinery, or pump repair.
• Strong ability to interpret drawings, inspection reports, materials, processes, and technical data.
• Demonstrated skill in quoting, cost analysis, scheduling optimization, and customer management.
• Proficiency in ERP systems, workflow management tools, and Microsoft Office Suite.

Preferred:

• Formal technical training, mechanical background, or experience leading repair workflows.
• Experience working with engineered products or complex mechanical assemblies.

Work Environment:

• Office and shop environment; participation in safety initiatives and leadership in safe work practices.

Safety:

• Complete safety training requirements.
• Participate in other training as directed by the company or manager.
• Wear appropriate PPE as needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.