Project and Platform Specialist

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Schedule & Location

This role will be located at our headquarters facility located in Johnston, Rhode Island. This is an office-based position with flexibility to work remotely depending on business needs.

Domestic relocation assistance is available.

About The Job

The Project & Platform Specialist independently manages small to medium-scale projects and supports the administration, configuration and enablement of the organization's portfolio and project management platform. The role partners with teams and stakeholders to deliver key projects, standardize ways of working, and ensure effective planning, tracking, and reporting. Depending on assignment, this role focuses primarily on project delivery, platform administration and enablement, or a blend of both. When focused on platform administration and enablement, this role operates at the enterprise level - supporting platform standards and adoption across the organization - or within a specific department, supporting localized workflows, reporting, and ways of working.

Project Leadership and Delivery: Act as Project Manager for small to medium-scale projects; partner with business leads, program managers, teams, subject matter experts and portfolio managers; establish structure; lead the project team; coordinate dependencies; manage risks; communicate status; and orchestrate successful and timely execution on stated objectives.

Platform Enablement and Adoption: Lead the onboarding, training, and enablement of teams and individuals onto the platform; drive adoption of standardized practices; coach and support end-users on how to set up, use, and maintain their work to standard; monitor adoption and data quality and flag gaps to leaders; and design and deliver reporting that translates platform data into actionable insights.

Platform Administration and Configuration: Administer the portfolio and project management platform at the enterprise or group level; manage platform structures, access, and governance processes; ensure the quality, hygiene, and consistency of how work is set up and maintained across projects and programs; configure templates, forms, workflows, dashboard; build and maintain platform automations, integrations, and advanced configurations; and recommend improvements that strengthen how systems is operating.

Continuous Improvement: Champion project management and platform standards and best practices across the organization. Participate in activities to continuously improve project management and platform standards and best practices across the organization. Serve as a resource to individuals looking to learn and practice project management within FM.

3+ years of experience in project management roles with a successful track record of independently delivering projects

2+ years of experience configuring and administering a portfolio and project management platform (i.e. Workfront) preferred

Experience supporting platform adoption, team onboarding, and end-user enablement a plus!

Skills

Leadership: Steady and dependable, taking ownership of project delivery and platform outcomes, setting clear expectations, following through, and creating an environment where team members and end-users feel supported and accountable. Keeps things moving without needing to be directed.

Planning & Organizing: Organized and methodical, naturally bringing structure and consistency to everything they touch, managing competing priorities across project delivery and platform operations without losing focus or quality.

Partnership Building: Approachable and service-oriented, earning trust by being responsive, reliable, and genuinely invested in helping others succeed, whether supporting end-users, project teams or partnering with a department lead.

Presentation & Communication: Clear and accessible, communicating project status, risks, and changes effectively while also translating platform concepts and functionality into plain language that resonates with both technical and non-technical audiences.

Problem Solving: Resourceful and practical, working through problems with a bias toward action, whether troubleshooting a platform issue or navigating a project obstacle.

Technical Ability: Curious and adaptable, quick to learn new platforms and capabilities; comfortable operating at both the administrative and end-user level. Proficient with standard project management and documentation tools (e.g., Workfront, Excel, PowerPoint).

Detail-oriented: Takes pride in accuracy, consistency, and quality - whether in project documentation, platform data, or how work is captured and maintained. Notices what others miss.

Education

Bachelor's degree or equivalent experience

Project management qualifications (e.g., PMP certification) a plus.

Platform-specific certifications a plus

The hiring range for this position is $106,000- $152,000. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.