Payment Support Specialist

Fidelity Bank Kansas, Wichita Permanent

Job Description

Job Overview: The candidate for this position will be responsible for supporting the Bank's internal and external customers through daily involvement in payment operations.

The candidate will be responsible for:

  • Supporting the bank's Automated Clearing House (ACH) functions.
  • Incoming and outgoing ACH files; performing daily wire functions, including processing outgoing wire requests from branches, internal departments and commercial online banking.
  • Posting incoming wires.
  • Serving as telephone and email support to other bank employees, and performing other account maintenance.
  • Preparing and/or reviewing daily reports; processing ACH disputes; ensuring the department adheres to regulatory guidelines.

    • Requirements for the position include:

  • High school diploma or equivalent
  • Excellent customer service skills
  • The ability to work independently
  • Strong written and verbal communication skills
  • The ability to work late and/or flexible hours

    • Preferred qualifications for the role include:

  • Bachelor's degree in a business related field

    • EEO/Veterans/Disabled

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