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Patient Services Representative
Job Description
Patient Services Representative
Patient Services Representative will work in a fast-paced clinical environment. This position serves as a first point of contact for patients and works closely with healthcare providers, clinical staff, and other team members to deliver a professional and positive patient experience.
Greet patients and manage front-desk check-in and check-out
Answer and process incoming patient calls and emails
Schedule and coordinate patient appointments using centralized scheduling systems
Verify and update patient demographic, billing, and insurance information
Check insurance eligibility and explain coverage and self-pay guidelines
Qualifications
High School Diploma or GED required; Associate's degree preferred
13 years of customer service experience in a healthcare setting
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