Patient Services Coordinator/ Practice Assistant

Job Title: Patient Services Coordinator/Practice Assistant
Location: Salem, MA
Work Arrangement: 100% Onsite
Schedule: Monday-Friday, 8:30 AM-5:00 PM
Hours: 40 hours/week
Duration: 3+ months with potential for permanent conversion

Position Overview
We are seeking an experienced Patient Services Coordinator/Practice Assistant to support the administrative operations of a Diagnostic Cardiology clinic. This role works closely with healthcare providers, staff, and patients to maintain efficient clinic operations and provide a positive patient experience.

Required Qualifications

• Approximately 6-8 years of relevant healthcare/medical administrative experience preferred.
• Previous medical front desk experience required.
• Epic/Epic CRM experience.
• Excellent customer service and patient-facing communication skills.
• Clear and professional phone communication and etiquette.
• Strong organizational, multitasking, and problem-solving skills.
• Knowledge of medical terminology and healthcare administrative practices.
• Ability to maintain patient confidentiality and accuracy.
• Experience working with electronic health records or clinic management systems.

Preferred Qualifications

• Patient registration and check-in/check-out experience.
• Appointment reminder and follow-up calling experience.
• Previous experience coordinating clinic operations.
• Experience supervising, training, or supporting administrative staff.

Additional Information

• Free parking available.
• Free shuttle services available.
• Healthcare employment requirements include providing MMR immunization records, TB test results, and Flu vaccination documentation at hire.
• Candidates with less experience may be considered depending on the overall candidate pool and relevant healthcare experience.

Arthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture.