Patient Service Specialist

Find your calling at Mercy!

Patient Service Specialist
Mercy Hospital South - Physicians Office Center
10012 Kennerly Rd, Suite - St. Louis, MO 63128

As a Patient Service Specialist, you'll play an important role in creating a smooth, positive experience for patients while supporting daily clinic operations.

In this role, you'll not only manage scheduling and front-end processes, but also help support your team by sharing knowledge, leading daily huddles, and identifying opportunities to improve workflows. You'll work closely with pre-certification teams and stay up to date on payer requirements to ensure accuracy and efficiency across the clinic.

This is a great opportunity for someone who enjoys teamwork, problem-solving, and making a meaningful impact on patient care.

Position Details:

Key Responsibilities

• Coordinate patient scheduling, registration, and insurance verification
• Support and mentor other Patient Service Specialists
• Assist with daily team huddles and workflow improvements
• Collaborate with pre-certification teams to ensure payer alignment
• Stay up to date on process changes and system updates
• Communicate updates and support a positive team environment
• Help maintain efficient, patient-focused clinic operations

Minimum Qualifications

Education:

• High school diploma or equivalent

Skills & Abilities:

• Strong computer skills (Microsoft Office, typing)
• Excellent customer service and communication skills
• Ability to interact professionally with patients and team members
• Knowledge of medical terminology
• Experience with scheduling, insurance verification, and referrals
• Strong attention to detail and ability to multitask

Preferred Qualifications

Experience:

• 2+ years in scheduling, insurance verification, or prior authorization

Additional Skills:

• Epic (RC/EMR) experience preferred
• Knowledge of ICD-10, insurance processes, or self-pay collections

Physical Requirements

• Ability to lift up to 50 lbs
• Prolonged standing and walking
• Ability to bend, reach, kneel, and move throughout the day

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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