Patient Service Representative - Mercy Clinic IBD and Gastroenterology

Location: 1001 S. Kirkwood Road, Suite 180 Kirkwood, MO 63122

Schedule: Full-Time Monday-Friday, 8:00 AM - 4:30 PM (40 hours/week)

Qualifications:

• Education: High school diploma or equivalent.

• Experience: Customer service experience preferred

Responsibilities:

• Greet and register patients; verify identity and manage check in/check out

• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration, EHRs, and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer, accounts receivable tasks, and payment plans

• Support EPIC updates, departmental initiatives, and clinic communications

• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies

• Perform other duties as assigned

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance, and billing processes

• Clear and professional verbal and written communication skills

• Basic computer skills, including accurate data entry

• Strong customer service skills with a patient focused approach

• High attention to detail and accuracy

• Ability to maintain confidentiality and comply with privacy policies

• Adaptable, professional, and able to work well under pressure

• Effective problem solving and issue resolution skills

Mercy Key Benefits:

Tuition Reimbursement up to $2,000 for continuing education after 12 months

Health/Dental/Vision available after day one

Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA

Paid parental leave for new parents

401k with employer match

Paid PTO for volunteering

Competitive salary

Future career growth!

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.