Patient Service Representative Business Office

Farmington, CT • Billing & Collections

Established in 1970, Orthopedic Associates of Hartford, P.C., is one of the area's largest orthopedic practices with office locations throughout greater Hartford. Our growing practice is currently seeking a Patient Service Representative to join our Billing & Collections team in our Farmington business office. The successful candidate will be a team player who is dependable, organized, enthusiastic, and detail oriented. A positive "can-do" attitude is a must.

What you'll do:

• Handle incoming calls from patients and physician offices with questions regarding balances due by patients.
• Update patient demographics.
• Read, understand, and explain to patients Explanation of Benefits statements.
• Communicate with patients and staff in a prompt, pleasant, and helpful manner.

PM22

• High School Diploma or GED.
• Basic knowledge of insurance billing requirements and how to read an Explanation of Benefits.
• Previous experience with Epic EMR systems.
• Excellent written and verbal communication skills.
• Knowledge of HIPAA regulations.
• Computer skills, including on-line insurance websites and Microsoft Word, Outlook, and Excel.
• Organized and detail oriented with excellent follow-up skills.

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