Office Manager

Company Overview

West Coast Boat Center is a family-owned boat dealership with a decade of experience in providing exceptional sales and service. We are dedicated to maintaining high standards of integrity and customer satisfaction in the marine industry.

Job Overview

We are seeking an energetic and detail-oriented Office Manager to oversee daily operations at our West Coast Boat Center Reno location. This vital role involves managing administrative functions, supervising staff, coordinating vendor relationships, and ensuring smooth office workflows. The ideal candidate will bring strong organizational skills, excellent communication abilities, and a proactive approach to office management.

Responsibilities

• Perform A/P and A/R and all accounting duties.
• Reviewing and or preparing Quarterly consolidation.
• Reviewing monthly financial statements and pay sales taxes.
• Process customer payments for boat purchases, service repairs, parts, and accessories.
• Handle cash, credit card transactions, and electronic payments securely and accurately.
• Provide receipts and documentation for all financial transactions.
• Assist customers with any billing inquiries or issues related to payments.
• Greet and assist customers in a friendly, professional manner.
• Address customer questions, concerns, and requests, providing timely and accurate information.
• Ensure that customers receive a positive and welcoming experience.
• Answer phone calls, emails, and other inquiries in a timely and professional manner.
• Maintain accurate records of all transactions and financial documents.
• Perform general office duties such as filing, organizing, scanning and data entry.
• Assist with other administrative tasks as needed.
• Assist with cash drawer reconciliation and report any discrepancies to management.
• Help maintain accurate records of the dealership's daily financial activities.
• Ensure compliance with all dealership policies, including accounting and cash handling procedures.
• Pay bills and collect payments
• Processing DMV and all other paperwork in purchasing a boat.
• Arrange travel plans and itineraries
• In-depth knowledge of administrative operations, policies, and procedures.
• We require an individual who is comfortable working independently with minimal supervision in a fast paced, interrupt-driven environment, is proactive, has a high level of initiative, anticipates next steps and handles matters expeditiously
• Demonstrated strong organizational, teamwork and communication skills.
• Strong attention to detail is expected, ability to manage prioritization of activities, multitask, handle multiple issues/responsibilities and meet deadlines without reminders.
• Judgment and decision-making ability are required in resolving moderately complex problems.
• Proven ability to handle confidential information with discretion, and adaptability to competing demands are necessary.
• Administer employees time punches and make any corrections as needed. Ensure time is completed in time for payroll processing and hand out paychecks.

Requirements

• Proven experience in office management or administrative roles within a busy environment is a plus.
• Supervising experience with the ability to lead and motivate a team effectively is a plus.
• Proficiency in accounting software for bookkeeping and payroll functions.
• Strong organizational skills with the ability to manage schedules and prioritize tasks efficiently.
• Excellent communication skills paired with professional phone etiquette and customer service orientation.
• Familiarity with medical office management or similar clerical experience is a plus but not required.

If you are ready to drive your career forward with West Coast Boat Center, we invite you to apply today and become part of our dedicated team committed to excellence!

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance