Office Coordinator- Lock Shop

Per Mar Security Services is seeking a qualified candidate to coordinate our office operations for the Lock and Safe division of our business, Floyd Lock & Safe.

This role supports the day-to-day operations of a busy locksmith business by managing administrative workflows, including timesheet approval, billing, customer service, inventory support, lock shop records, and employee training coordination. Working with a team serving residential, commercial, and lock shop customers, this position is ideal for someone who thrives in a fast-paced, service-driven environment and excels at keeping operations organized behind the scenes.

Why Per Mar Security?

• Hourly rate of $26-$29
• Opportunity for advancement as the team grows
• Great Benefit Package including Health, Dental, Vision, Disability, Life, 401K with match, and Paid Time Off
• Stable company with over 60 years of experience providing security to our communities and continued growth

In this role, you will:

• Prepare, review, and process accurate customer invoices for completed service work.
• Review and approve employee timesheets, resolve discrepancies, and support payroll processing.
• Respond to customer inquiries regarding billing, service issues, and complaints, providing timely and professional resolutions.
• Maintain accurate records of customer interactions, invoices, and administrative documentation.
• Assist with inventory management by monitoring stock levels, coordinating orders, and maintaining inventory records.
• Coordinate employee onboarding, training schedules, certifications, and ongoing development programs.
• Collaborate with managers, technicians, vendors, and internal departments to support daily operations.
• Provide general administrative support, including correspondence, reporting, filing, and special projects.
• Serve as a backup contact for the after-hours on-call schedule to support field technician dispatching.
• Maintain confidentiality while ensuring organized, efficient, and customer-focused business operations .

What you'll need:

• High school diploma or equivalent required; Associate's degree or coursework in Business Administration or a related field preferred.
• 1-2 years of administrative, office coordination, or customer service experience.
• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new software systems.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive employee and customer information with professionalism.
• Experience in a field service, locksmith, safe, or physical security environment is preferred.
• Familiarity with payroll/timekeeping systems, GPS fleet management tools, or coordinating employee training programs is a plus.

Essential Functions to be performed with or without a reasonable accommodations