National Account Associate

SUMMARY

Responsible for the inside support for the corporate contacts at the assigned National Accounts. Support a designated National Account Sales Manager/Executive and provide the day-to-day support needs to include: projects, rollouts, pre-packs, new location openings, quoting, sourcing, reporting, orders, ordering samples, and all miscellaneous support requests.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• High School diploma or GED equivalent with 4+ years similar experience in a Sales/Distribution office environment OR a Bachelor's degree with a minimum of 1 year of similar experience in a Sales/Distribution office environment OR equivalent combination of education and experience

• Advanced proficiency with Microsoft Office products (specifically Excel, Word, and PowerPoint).

• Strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently.

• Excellent communication, and time management skills.

Preferred:

• Bachelors Degree, One year of experience in Food Service industry in an office setting,

• SAP experience, AutoQuotes experience

• Advanced Excel user with experience in building spreadsheets, pivot tables, and v-lookups

• Experience handling sensitive information and ability to maintain confidentiality.

ESSENTIAL DUTIES

• Provide world class service to Corporate Contacts at assigned National Accounts.

• Subject matter expert on assigned National Accounts and their program with Don.

• Research and find new items to meet the program initiatives.

• Prepare formal quotes in AutoQuotes and Excel as well as prepare materials in Excel for proposals, presentations, or program needs.

• Set up vendors, NMR's, and contracts.

• Work with National Accounts Sales to ensure coordination and on-time completion of projects as assigned.

• Utilize in house reporting tools & SAP for daily, weekly, and monthly reporting needs.

• Coordinate corporate customer logistics with regard to National Accounts openings, rollouts, and special orders.

• Research and resolve corporate customer problems and/or questions.

• Maintain Order Guides, Web Templates and Opening Templates.

• Assist in order placement and product check in for pre-packs and rollouts.

• Coordinate special projects with Supply Chain Management.

• Interact with vendors on contracts, quotes, item setup, stocking levels, and custom items.

• Work with National Accounts Credit Team on account setups.

• Troubleshoot and resolve internal and external customer issues.

• Manage, research, and process correspondence from National Account customers and National Account Sales to determine customer needs.

• Responsible for staying current on contract changes.

• Build relationships and foster sales opportunities with the corporate level customers.

• Perform other duties as assigned.