Mechanical Engineering Specialist

Agency Note: This position is focused on technical customer support and applications assistance. It does not include sales quotas or commission incentives.

About the Role

We are seeking a technically minded professional to support customers using advanced lithium battery and power system products. This role serves as a key coordination point between customers, engineering, and internal teams, helping translate technical needs into practical solutions.

This position is best suited for individuals with technical curiosity or hands-on exposure to electrical, mechanical, or manufactured systems who enjoy problem-solving and customer interaction. While you will collaborate with sales teams on quotes and order processes, this is not a quota-carrying sales role. Priority will be given to candidates demonstrating technical aptitude or relevant system exposure.

Inside support workflows and order processes can be trained; technical mindset and analytical thinking are essential.

Key Responsibilities

Technical Support & Customer Assistance

• Serve as a primary contact for technical customer inquiries related to batteries, chargers, inverters, and power systems
• Troubleshoot issues and guide customers toward appropriate solutions
• Interpret technical documentation, specifications, and product data

Applications & Internal Coordination

• Translate customer requirements into clear technical information for engineering and operations teams
• Support product configuration and solution recommendations
• Collaborate cross-functionally to ensure alignment on capabilities and constraints

Order & Process Support

• Assist in preparing quotes, cost estimates, and documentation
• Support order entry and purchasing workflows
• Ensure accuracy and timely coordination of deliveries and follow-ups

Customer Experience & Improvement

• Resolve customer concerns professionally and efficiently
• Identify recurring issues or workflow gaps
• Contribute ideas for process and service improvements

Required Qualifications

• Bachelor's degree or equivalent experience in Mechanical Engineering or Aerospace.
• 3-5 years of experience in technical support, applications support, customer support, field service, or similar roles
• Technical exposure in electrical systems, manufacturing, HVAC, automotive, marine, energy, or related environments preferred
• Ability to understand and communicate technical concepts clearly
• Strong organizational and multitasking skills
• Proficiency in CRM systems and Microsoft Office

Candidates with primarily quota-carrying inside/outside sales backgrounds may not find this role aligned.

Preferred Experience

• Familiarity with lithium batteries, DC electrical systems, chargers, or inverters
• Experience reviewing schematics or technical documentation
• Exposure to ISO-driven or regulated operational environments
• NetSuite or customer support platform experience

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