Marina Office Manager

Tarpon Pointe Marina, a premier high and dry marina on the Manatee River, is seeking an Office Manager. As the Office Manager, you will oversee the administrative functions of our marina, ensuring smooth operations and excellent customer service.

Key Responsibilities:

• Customer Service:

  • Greet and assist marina guests, customers, and outside contractors in a friendly and professional manner.
  • Answer phone calls, respond to emails, and handle inquiries regarding marina services, slip availability, and reservations.
  • Resolve customer complaints and issues effectively, ensuring a positive experience.
  • Direct service inquiries to the service department.

• Administrative Duties:

  • Perform general office tasks, including data entry, filing, and maintaining accurate records.
  • Process reservations for boat slips and other marina services, including coordinating with boaters to ensure proper documentation.
  • Prepare and process invoices, rental agreements, and other financial transactions.
  • Update customer accounts in MOLO Marina Management and Boat Cloud.

• Marina Operations Support:

  • Assist with the check-in and check-out procedures for boaters.
  • Monitor and report on marina equipment and facility maintenance needs.
  • Light office and restroom cleaning.
  • Coordinate with marina staff to ensure the availability and readiness of services such as fuel, water, etc.

• Safety and Compliance:

  • Ensure adherence to marina policies, safety regulations, and environmental guidelines.
  • Assist with emergency response procedures and report any incidents or hazards.

• Miscellaneous:

  • Maintain inventory of office supplies and marina merchandise.
  • Assist with special events, promotions, and marina activities as needed.
  • Perform other duties as assigned by the Marina General Manager, Service Manager, and Dockmaster.

Qualifications:

• Education: High school diploma or equivalent; additional education or certifications in business administration or related fields is a plus.
• Experience: Previous experience in an office environment or customer service role preferred; marina or boating industry experience is a plus. Experience with marina management software is a plus (e.g., Dockwa).
• Skills:
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
  • Ability to handle multiple tasks and prioritize effectively.
  • Basic understanding of marina operations and boating terminology is an advantage.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Occasionally lift and move heavy objects, such as dock equipment and supplies.
• Perform tasks that may involve walking, bending, and reaching.

Work Environment:

• Office environment with occasional exposure to outdoor elements.
• Qualified candidates MUST have the ability to work most weekends and major marine holidays: Memorial Day, Labor Day, 4th of July.