Low Voltage Service Technician

Why Join the Benson Family of Companies?

At Benson, our people are our greatest asset. We take pride in delivering exceptional service in the Fire Alarm & Life Safety industry, while fostering a team-oriented, supportive environment where your skills and career can grow. We offer 100% paid medical benefits along with opportunities for advancement, training, and professional growth. When you join us, you're not just taking a job - you're becoming part of a company that values expertise, innovation, and the impact we make in the communities we serve.

What will my role entail?

Job Summary: The Low Voltage Technician will specialize in the maintenance and repair of commercial security systems. The ideal candidate will have extensive experience with access control, video surveillance, intrusion detection systems, and IT network infrastructure/servers. This role requires a strong technical background, excellent problem-solving skills, and the ability to work both independently and as part of a team. The Lead Low Voltage Technician will also provide mentorship and leadership to junior technicians, ensuring high standards of safety and functionality. Exceptional customer service and support during all project phases are essential.

Qualifications:

Experience: Minimum of 7 years of experience in ACCESS control systems, including experience in intrusion detection systems and video surveillance systems.

Key Responsibilities:

• Install, troubleshoot, and maintain low-voltage systems in commercial and industrial settings.
• Work closely with customers, contractors, and other team members to ensure the successful completion of projects while adhering to safety standards and industry regulations.
• Handle various low-voltage systems, including access control, video surveillance, intrusion detection systems, and IT network infrastructure/servers.
• Perform regular inspections and preventive maintenance on all low-voltage systems to ensure optimal performance.
• Diagnose and resolve technical issues promptly, minimizing downtime and ensuring customer satisfaction.
• Document all work performed, including installations, repairs, and maintenance, in accordance with company policies and procedures.
• Provide technical support and training to customers and team members as needed.
• Stay updated on industry trends, new technologies, and best practices to continually improve service quality and efficiency.
• Mentor and guide junior technicians, providing on-the-job training and support to enhance their skills and knowledge.
• Lead by example in maintaining Benson's safety protocols and job site safety standards.

Skills: High awareness of job site safety protocols and strict adherence to Benson's safety standards underscore a commitment to a secure working environment. Excels in analytical, troubleshooting, and problem-solving tasks, with excellent written and verbal communication skills, facilitating clear and effective interactions.

Background Check: Must pass a background check with no DUI or domestic violence records as some work may be on Federal Property and Military Reservations.

Driver's License: Valid driver's license and clean driving record.

Total Compensation & Benefits!

• Excellent Benefits: Comprehensive health insurance, including 100% paid medical, dental, vision coverage, 401K w/ 4% match and Pet Insurance.
• Generous PTO: Enjoy ample paid time off to relax, recharge, and spend time with loved ones.
• Competitive Salaries: We offer compensation packages that fairly reward your contributions.
• Professional Growth and Advancement: Take advantage of training and career opportunities within the Access control and security systems
• Family-Inclusive Company Gatherings: Enjoy events where your family is welcomed, building a sense of belonging and community.

EEO Statement:

Benson Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics.