lead Manager

Launchpad Labor & HCM is seeking a Lead Manager to join our onsite team in Fredericksburg, VA and help drive strong operational performance.

The Lead Manager is responsible for overseeing day-to-day team execution to ensure work is completed efficiently, accurately, and in alignment with organizational goals. This role partners with internal stakeholders to maintain service quality, support staff performance, and address operational challenges proactively.

In addition to leading teams, the Lead Manager will help improve processes and outcomes through clear communication, thoughtful planning, and consistent follow-through-ensuring both client and internal expectations are met.

• Lead and coordinate daily team activities, ensuring priorities are understood and work progresses on schedule.

• Monitor performance indicators and operational workflows to identify trends, risks, and opportunities for improvement.

• Coach, support, and develop team members through guidance, feedback, and accountability.

• Collaborate with cross-functional stakeholders to resolve issues, improve processes, and maintain strong service standards.

• Ensure adherence to internal policies, procedures, and quality expectations while maintaining a productive onsite environment.

• Proven experience in a lead or management capacity, with responsibility for day-to-day execution and team performance.

• Strong communication skills with the ability to coordinate effectively across stakeholders.

• Demonstrated ability to organize work, manage competing priorities, and drive results consistently.

• Sound judgment and problem-solving skills, with an emphasis on accuracy and follow-through.

• Availability to work onsite in Fredericksburg, VA on a full-time basis.

• Experience leading operations in a fast-paced, service-oriented environment.

• Familiarity with workforce management or HR-related processes and how they impact operational outcomes.

• Track record of improving workflows, reducing inefficiencies, and strengthening service quality.

• Experience building team capability through coaching, mentoring, and performance management.

• Comfort handling sensitive information with professionalism and discretion.