Inside Sales Clerk

Job description:

Inside Sales Clerk

Fastener Dimensions, Inc.

Pennsauken, NJ

• $20.00 to $27.00 per hour - based on experience
• Full Time - 8:30 AM to 5:30 PM
• 6 Paid Holidays
• PTO, 401K, Sick Time
• Medical, Dental, Vision & Life Insurance, Short/long-term Disability

Fastener Dimensions Inc. (FDI) is a family-owned, high-strength fastener manufacturer, with more than 30 years of experience supplying customers within the Aerospace & Defense industries.

Position Summary:

The Inside Sales Clerk provides administrative and clerical support to the sales team within an AS9100-compliant manufacturing environment. This role is responsible for maintaining accurate records, supporting order entry and customer communication, assisting with document control activities, and ensuring data accuracy throughout the order-to-cash process. The position plays an important role in supporting customer satisfaction, on-time delivery, and compliance with aerospace quality management system requirements.

Key Roles & Responsibilities:

• Support daily administrative activities for the sales department
• Enter and maintain customer orders, quotes, and sales data within ERP/MRP systems
• Assist with contract review documentation and customer order processing
• Maintain organized electronic and hard-copy records in accordance with AS9100 and company procedures
• Coordinate customer documentation requests, certifications, and shipping paperwork
• Assist with tracking customer orders, delivery dates, and open action items
• Prepare reports, spreadsheets, and sales-related documentation as requested
• Support communication between Sales, Production, Quality, Shipping, and Accounting departments
• Ensure document revisions and customer specifications are current and properly controlled
• Help maintain customer files and retention records in compliance with company policies
• Participate in continuous improvement activities and support audit preparation efforts

AS9100 / Quality Responsibilities:

• Follow all applicable AS9100 procedures and company policies
• Maintain accuracy and traceability of customer-related documentation
• Support document control and record retention requirements
• Immediately communicate discrepancies, missing information, or customer concerns
• Participate in internal audits and corrective action support activities as needed
• Promote customer focus and awareness of quality objectives

Education, Experience, Skills & Abilities:

• High School diploma or equivalent required
• Associate degree or business coursework preferred
• 2+ years of clerical, administrative, customer service, or sales support experience preferred
• Manufacturing or Aerospace experience preferred
• Experience with ERP/MRP systems and Microsoft Office applications
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and data accuracy

Preferred Skills:

• Understanding of AS9100 or ISA 9001 environments
• Experience with order entry and customer documentation
• Ability to work cross-functionally with multiple departments
• Professional communication and customer service skills
• Ability to maintain confidentiality and handle sensitive information