Inside Sales Associate I

Job Description

Location: MI Windows & Doors, Gratz, PA

Compensation Range: $17.20 - $20.00 per hour

Work Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. (Hours may vary)
Overtime: Mandatory overtime as business needs requires

The Inside Sales Representative serves as the primary point of contact for assigned MI Dealer accounts, delivering exceptional customer service while managing orders and supporting business growth. This role is responsible for building strong customer relationships, processing orders accurately, resolving issues efficiently, and collaborating with internal teams to ensure a positive customer experience.

The ideal candidate is customer-focused, organized, and thrives in a fast-paced environment. Success in this role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while providing outstanding support to customers and business partners.

• Serve as the primary contact for assigned customer accounts, managing orders and inquiries with professionalism and responsiveness.

• Respond to customer calls and emails, providing accurate product, pricing, and order information.

• Process customer orders accurately and ensure timely order entry.

• Act as a liaison between customers and internal departments to resolve order-related questions and issues.

• Expedite special orders and coordinate activities to meet customer delivery requirements.

• Communicate updates regarding products, procedures, pricing, and market changes to customers.

• Build and maintain strong relationships with customers to support long-term business success.

• Monitor customer needs and proactively identify solutions to enhance service.

• Maintain accurate records and documentation related to customer interactions and orders.

• Perform administrative and clerical duties as required.

• Support departmental initiatives and perform additional duties as assigned.

• Strong customer service and relationship-building skills.

• Excellent verbal and written communication abilities.

• Ability to manage multiple tasks and prioritize competing demands effectively.

• Strong problem-solving and conflict-resolution skills.

• High attention to detail and accuracy when processing orders and customer information.

• Ability to work collaboratively across departments and with external customers.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

• Ability to remain adaptable and maintain a positive attitude in a fast-paced environment.

• Strong organizational and time-management skills.

• High school diploma or equivalent required.

• 2 to 3 years of customer service experience, preferably in a business-to-business or enterprise customer environment.

• Inside sales, order management, account management, or customer support experience preferred.

• Experience working with manufacturing, construction, building products, or related industries is a plus.

• Demonstrated ability to provide exceptional customer service and build customer relationships.

• Basic computer proficiency and experience using business software applications.

• Ability to work onsite at the Gratz, PA facility.

• Ability to sit and utilize a computer and telephone for extended periods throughout the workday.

• Ability to communicate effectively with customers, team members, and business partners.

• Ability to meet departmental performance expectations and customer service standards.

• Flexibility to work additional hours as business needs require.

Job-related information and requirements are subject to change based on business needs.

MITER Brands is one of the nation's leading manufacturers of residential windows and doors, serving both the new construction and replacement markets. Founded in 1947, the company brings together a family of industry-leading brands united by a passion for quality, innovation, and a relentless pursuit of excellence. Its portfolio includes MI Windows and Doors, Milgard Windows & Doors, PGT Windows, Western Architectural Openings, Anlin Windows & Doors, and Sunrise Windows & Doors. With manufacturing facilities nationwide, MITER Brands is committed to a people-first culture that delivers exceptional products, outstanding customer experiences, and inspiring opportunities for team members, customers, and communities alike.

Ready to Grow Your Career?

Join a team that values safety, quality, collaboration, and continuous improvement. If you're looking for an opportunity to make an impact and build a rewarding career with a leading manufacturer, we'd love to hear from you.

• Apply today to become part of the MITER Brands team

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.