HVAC - Austin

Overview

ABACUSAustin is currently seeking HVAC Professionals to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day.

What's In It For Me?

• Abacus HVAC Professionals earn - $75,000 - $200,000 / year
• Health, Vision and Dental plans for you and your family to choose from
• New company truck, Gas card and paid tolls
• Dispatch from home
• We will keep you busy
• Car give away and other prizes through out the year
• 401K Retirement Plan with company match
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

WE ARE HIRING

Experienced HVAC Residential Service Technician/Warranty Technicians

• 1+ year of HVAC experience in service including diagnosing, troubleshooting, and correcting diverse HVAC system issues.
• Type I & II EPA Certification
• Excellent interpersonal and customer service skills with a strong desire to exceed customer expectation
• TDLR License

Experienced HVAC Maintenance Technician

• Perform routine maintenance on residential heating and air conditioning systems
• Build client relationships by providing outstanding service through communication and customer service skills
• Educate your customers on their maintenance requirements
• Complete all tasks in accordance with quality and safety standards

HVAC Comfort Advisor (CA)

• Conduct on-site evaluations to determine each homeowner's specific HVAC requirements and comfort goals.
• Clearly outline recommended heating and cooling options, including system capabilities, pricing structures, and financing opportunities.
• Establish strong customer relationships by demonstrating professionalism, honesty, and a deep understanding of HVAC products and solutions.
• Create comprehensive proposals based on customer needs and present them in a way that supports informed decision making.
• Manage all incoming leads by responding promptly, maintaining consistent communication, and keeping customers updated throughout the sales process.
• Partner closely with installation and service departments to ensure the customer's project moves smoothly from sale to completion.
• Consistently meet or exceed established sales objectives on a monthly and yearly basis.
• Stay informed on current HVAC equipment, energy efficient technologies, warranty programs, and industry trends.
• Accurately document customer interactions, estimates, and follow up tasks within the CRM or assigned company systems.
• Ask detailed questions to fully understand customer preferences and provide system recommendations tailored to their home and budget.
• Deliver engaging product presentations and demonstrations that highlight system advantages and long term value.
• Guide customers through contract terms, negotiate pricing when appropriate, and finalize agreements while ensuring a positive overall experience.

HVAC Residential Lead Installer

• Install/Replace HVAC equipment including, but not limited to: ductwork, attic and/or vertical splits (gas or heat pump), rooftop package units (gas or heat pump)
• Maintain good working order of company vehicle
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer
• Design Duct Systems for Optimal Comfort and Efficiency
• Engage in conversation with the homeowner to uncover any concern or interests regarding their AC system which could lead to potential accessory sales or a new system replacement
• Understand company pricing program and generate appropriate customer invoices and other paperwork at the job site and electronically process credit card payments
• Participate in company-provided training opportunities on customer service and the latest industry technologies.
• Work with apprentices and entry-level installers to coach and mentor

HVAC Install Helpers Residential

• Assist installation of all brands and types of HVAC units
• Transfer tools, parts, equipment, and supplies to and from work stations and other areas.
• Performing start-up of equipment
• Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools.
• Communicating efficiently with management, dispatch, and the customer to ensure overall success of the company
• Keeping accurate invoices and time sheets
• Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment.
• Maintaining a clean, organized job site and inventoried truck

Qualifications

Do I have What it Takes?

• Must have EPA license.
• Registration as a technician with TDLR is a requirement.
• 2 - 5+ years of experience in service, install, maintenance, diagnosing & troubleshooting, and correcting diverse HVAC system issues
• Mechanical aptitude
• Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations
• Results driven in a high-energy environment
• Attention to detail
• Must be able to follow directions and work independently
• Service Titan experience preferred

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.