HR Operations Administrator

Position Title: HR Shared Services - Operations Administrator Location: Milwaukee, WI Duration: 10 Month Contract Status: Onsite Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent) Pay Range: USD $29-30 an hour W2 Client Info / Who they are: Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent. Requirements / Who we are looking for: 1-3 years of experience in HR Shared Services, HR Administration, Payroll Support, Customer Service, or related administrative roles Experience working with case management systems, HRIS platforms, or ticketing systems preferred Knowledge of HR processes, policies, payroll support, and employee data management Ability to troubleshoot and resolve employee inquiries while escalating complex matters appropriately Experience collaborating with HR Business Partners (HRBPs), Centers of Excellence (COEs), and cross-functional teams Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams Familiarity with invoice processing, shipping/logistics coordination, and mail handling is a plus Experience creating or updating Standard Operating Procedures (SOPs) and Quick Reference Guides (QRGs) preferred Ability to work independently with minimal supervision while managing multiple priorities simultaneously Performance Objectives / What you'll be doing: Respond to all inquiries via telephone and email, utilizing available tools and resources. Track all issues in the case management system from initiation to resolution. Problem-solve and seek guidance to respond to questions and inquiries effectively. Work with HR Business Partners (HRBPs), Centers of Excellence (COEs) and Subject Matter Experts (SMEs) to resolve questions relating to employee data and address issues arising from calls or email inquiries, in line with company policies and procedures. Research and resolve first-tier questions regarding employee issues, escalating complex issues to Senior Team Management in a timely manner. Manage HRSSC/Payroll mail (incoming and outgoing) and FedEx shipping. Process invoices for HR vendors, as needed. Collaborate cross-functionally with other departmental functionsPerform document management tasks, update Standard Operating Procedures (SOPs) and Quick Reference Guides (QRG) Support staff training initiatives. Other duties as assigned. Follow established HR processes, procedures, and service level agreements (SLAs) Adhere to scheduled work hours and maintain reliable attendance Work collaboratively within the HR Shared Services team Maintain a high level of accuracy and attention to detail in all tasks Uphold confidentiality and professional standards at all times Perks of working with US / What We offer: Competitive Salary. Health, dental, and vision insurance. Company 401K plan The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. "Above and Beyond Talent is an equal opportunity employer and staffing firm."