Housing Case Manager

Job Title:

Housing Case Manager

Location:

Summit

Department

BST116

FLSA Status:

Non Exempt

Position Summary

The Housing Case Manager provides comprehensive, trauma-informed case management and housing stabilization services to individuals and families experiencing homelessness or fleeing domestic violence, sexual assault, stalking, or human trafficking. Working within HUD program guidelines, this position assists participants in securing and maintaining safe, stable housing while addressing barriers to long-term independence. Responsibilities include conducting safety and needs assessments, developing individualized service plans, providing housing location assistance, and supporting participants in achieving goals related to financial stability, employment, education, and independent living skills.

Job Description

Required Education, Experience and Qualifications

• Bachelor's degree in Social Work, Psychology, Criminal Justice, Human Services, or a related field; or a minimum of two (2) years of relevant professional experience in housing services or case management.
• Preferred: Professional licensure or certification in social work chemical dependency, or a related human services field (e.g., LSW, LPC, CDCA).
• Knowledge of HUD-funded housing programs, Continuum of Care (CoC) requirements, and community housing resources preferred.
• Experience providing trauma-informed services to individuals impacted by domestic violence, sexual assault, or human trafficking preferred.
• Valid Ohio driver's license and ability to meet agency insurability requirements.
• Ability to successfully complete required background checks, including Ohio Bureau of Criminal Investigation (BCI) and Federal Bureau of Investigation (FBI) checks.

Role and Responsibilities

• Collaborate with Continuum of Care (CoC) partners and community agencies to coordinate trauma-informed rapid rehousing and transitional housing services.
• Conduct comprehensive needs assessments, housing inspections, and provide ongoing case management to assist survivors of domestic violence, sexual assault, stalking, and human trafficking in securing and maintaining safe, stable housing.
• Develop individualized housing stability plans in collaboration with participants, providing ongoing support, advocacy, and connections to community resources to promote long-term housing stability and independence.
• Establish and maintain collaborative relationships with landlords, housing authorities, property managers, and community partners to identify housing opportunities and address barriers to housing.
• Maintain accurate, timely, and confidential participant records and program documentation in accordance with agency policies, HUD regulations, and CoC requirements.

• Adheres to Service Excellence standards at all times.
• Complies with agency policies and procedures, federal and state requirements, CARF standards and educational/certification/registry requirements
• Performs other duties as assigned

Supervision:

N/A

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 10 pounds.
• Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.
• Travel: Travel within assigned county (Summit and/or Medina) for housing support as needed.

Position Type and Expected Hours of Work

• Primarily Monday-Friday business hours, with limited evening/weekend availability based on client needs.

Additional Qualifications

• Strong interpersonal and communication abilities.
• Proficiency in Microsoft Word and Excel.