Guest Service Manager

Job Description Job Description

Position Summary

We are seeking a highly polished and experienced Guest Services Manager to lead front-of-house operations at a premier financial services firm's corporate headquarters. This role is responsible for delivering a white-glove, seamless workplace experience across a 16-floor office supporting 1,700 employees, executives, and high-profile clients. This is a hands-on leadership role ideal for candidates with Fortune 500 corporate hospitality or workplace experience who thrive in fast-paced, high-expectation environments.

Schedule & Work

Core business hours: 8:00 AM - 5:00 PM

Coverage required between 7:00 AM - 6:30 PM, with flexibility as needed

Fully on-site role in a professional, business-oriented environment

Key Responsibilities

• Front-of-House Leadership
• Lead, coach, and develop a team of 12+ guest services professionals, including receptionists and lobby ambassadors
• Oversee daily operations across multiple reception areas (3 primary floors)
• Ensure a consistently polished, professional, and welcoming environment
• Manage conference rooms, meeting spaces, and private dining operations
• Oversee the planning and execution of high-volume meetings and onsite events
• Partner closely with onsite catering and third-party food & beverage teams
• Serve as a key onsite contact for executives and internal stakeholders
• Deliver a frictionless, high-touch experience for internal and external clients
• Respond to issues with urgency, professionalism, and ownershipImplement and maintain standard operating procedures (SOPs)
• Identify opportunities to improve service delivery and efficiency
• Elevate the overall workplace experience to white-glove standards

Required Experience

• 5+ years of experience in:
• • Corporate hospitality
  • Workplace experience or conference center operations
  • Experience in a Fortune 500 corporate environment (required)
  • Proven leadership managing 10+ direct reports
  • Strong experience supporting high-volume, executive-facing environments (1,000+ employees preferred)
  • Background in financial services, investment banking, or professional services
  • Experience with conference room management systems (Condeco/Eptura, EMS, Robin, etc.)
  • Experience partnering with catering or food & beverage teams

Company Description The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Company Description The professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.