Electrical Service Manager

Job Title: Service Manager

Company: Nickle Electrical

Location: Georgetown, DE (travel to projects required )

Job Type: Full-Time, Exempt

The Service Manager oversees projects from planning to completion, ensuring customer satisfaction by delivering outstanding service. Travel to Tri-State project sites is required.

Primary Duties and Responsibilities

• Generate high-quality work aligned with Nickle's vision and mission.
• Serve as initial customer contact to assess scope, schedule, and resources.
• Plan, organize, and schedule projects under the Senior Service Manager.
• Develop goals and plans to prioritize, organize, and complete work professionally and on time.
• Enforce and promote workplace safety procedures.
• Build and maintain relationships with employees while supporting merit shop philosophy.
• Provide performance feedback, recognition, and disciplinary actions in coordination with Human Resources when necessary.
• Lead employees through performance management and development processes (goal setting, feedback, development planning).

Nickle Electrical is an Equal Opportunity Employer. We encourage applications from qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations during the hiring process are available upon request.

Disclaimer This posting describes the general nature and level of work performed; it is not an exhaustive list of responsibilities, duties, or skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time.

Qualifications

• High school diploma or GED.
• Journeyman License in Delaware or completion of a 4-year Electrical Apprenticeship.
• 3-5 years of extensive experience/knowledge in construction, design, and cost management as an Electrical Project Manager or similar role in commercial, institutional, and industrial environments.
• Experience managing multiple projects up to $200,000 (residential and industrial projects preferred).
• Thorough knowledge of all aspects of construction (technology, equipment, methods) and understanding of company and industry practices, processes, and standards and their impact on project activities.
• Advanced ability to read and interpret plans and specifications.
• In-depth knowledge of National Fire Protection Association codes.
• OSHA 10 is required; OSHA 30 preferred. Extensive knowledge of safety protocols.
• First Aid/CPR certified.
• Daily travel to Tri-State projects.

Core Competencies

• Technology: Intermediate computer skills (Word, Excel, Outlook, PowerPoint, Microsoft Project); estimating software/EBM preferred.
• Communication: Strong verbal and written communication; professional interaction with staff, vendors, and clients.
• Interpersonal: Relationship-building; professional representation at events.
• Energy: Able to work in a fast-paced environment, self-motivated, and ambitious.
• Adaptability: Flexible with schedules, priorities, and changing requirements.
• Problem Solving: Ability to provide practical solutions.
• Leadership: Proactive, performance-driven, team-oriented, positive.
• Integrity: Ethical conduct; consistent in words and actions.

Physical Demands

• Prolonged periods of stationary work; occasional movement around office.
• Frequent use of a computer and office equipment.
• Ability to lift and move up to 50 pounds occasionally.

Work Environment

• Flexible work locations; travel between job sites and offices.
• Exposure to various weather conditions at outdoor projects; indoor, climate-controlled environments as needed.
• Potential noise on job sites.
• Safety equipment required (safety shoes, glasses, gloves, hearing protection, hard hat where needed).

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