Dispatcher

Waccamaw Transport is looking for a motivated individual to join our team as a Dispatcher in Selma, NC. We are a family owned fuel transport company that has been in business since 1939. We offer competitive pay, great benefits, and a family like working atmosphere. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Ensure work coverage is sufficient to provide quality customer service on a continuous basis. This includes monitoring driver absences, customer orders and responding as needed to efficiently prevent potential adverse business impact.
• Work closely with Dispatch Manager to fulfill all customer related service obligations.
• Thoroughly analyze customer trends, critique deficiencies & weaknesses, propose alternatives to improve service
• Identify and act on opportunities to increase revenues, reduce costs and improve profitability
• Meet with senior management as needed to discuss results and offer recommended solutions
• Adhere strictly to guidelines and/or instructions provided by senior management
• Balance ongoing customer delivery demands with available equipment and driver resources in order to maximize income opportunities
• Inform customers of current problems and expedite resolutions
• Monitor customer orders declined and identify specific reasons and offer recommended solutions
• Make sure customer delivery instructions are handled as required and insure sufficient documentation is retained for validation
• Develop high proficiency with vital company programs including CE, Samsara, Microsoft Outlook and Excel
• Maintain targeted inventory levels at all times to avoid product outages and schedule deliveries at price savings whenever possible
• Continually develop and implement improved planning methods, processes, and program enhancements to elevate performance of dispatch functions
• Determine driver and equipment needs and submit all such recommendations to senior management for critique and approval

Qualifications

• High School Diploma
• Ability to read and interpret documents such as safety rules, operations manual, and written directions.
• Ability to write reports.

Required

Preferred

Job Industries

• Customer Service