Demo Program Administrator

Job Description Job Description

Adecco is helping their client in Everett, WA find their next Demo Program Administrator
This is an ONSITE role, requiring candidates to work onsite in Everett, Monday through Friday.

As a Demo Equipment Program Administrator, you will be responsible for managing a substantial inventory of equipment designated for technical and sales demonstrations or temporarily loaned to customers and distribution partners. You will work closely with the Demo Coordinator, who oversees the overall program. Primary duties will include executing daily tasks to support our field sales teams, partners, and customers in their demonstration needs. This includes fulfilling equipment requests, monitoring inventory availability, and ensuring the efficient utilization of our equipment to promote sales effectiveness and revenue growth. This position is a blend of administration work processing orders and warehouse experience to track department inventory, pre are items for shipment and process items received for the department.

Responsibilities:

• Manages the fleet of demo and loaner equipment ensuring accurate inventory information and appropriate management of demo equipment.
• Processes requests and shipments of demonstration or loaner units from field sales associates, partners or end customers.
• Checks equipment in and out using the client's customer management system.
• Administers service orders via RMA and orders for new equipment.
• Handles, packages, labels, and ships in & out units.
• Tracks and follows up with recipients on late returns.
• Checks product integrity upon return.
• Builds and maintains expert knowledge of the equipment used, ensuring all systems are prepared, technically and functionally, with latest models, versions, and features.
• Clearly communicate with associates and customers via phone, email, internal chat, and CRM system to ensure requests for demo units are processed promptly.
• Supports and assists with planning, preparation, and logistics of tradeshows, exhibitions, and other demonstration installations.
• Processes purchase orders for new demo equipment when needed.
• Maintain demo program costs, including new units, calibration, repair, shipping, etc.
• Manages warehouse space and organization according to defined specifications.

Qualifications:

• Familiar with ERP inventory management and procurement systems. (Preferably, 1+ years of experience with Oracle.)
• Experience using a CRM software, and MS Office Applications (Word, Excel, Outlook, Teams etc.).
• Well organized, with attention to detail, and high sense of urgency to complete assignments and requests timely and accurately.
  Candidates must be able to work either:?
• Self starter able to work independently in a fast paced environment to manage work load without much oversite.
• Ability to work cross functionally with a variety of departments as needed to track department assigned units, track repairs and status of order.
• Must be able to lift 40 pounds, operate a lift jack, move equipment between the office, storage area, and receiving dock
• Technical and functional knowledge of test and measurement equipment will be highly valued, especially a good understanding of Fluke product catalog.
• The candidate expects the Demo Admin will acquire the necessary expertise and proficiency to be self-sufficient in running this program by the end of the year.

• Monday-Friday 06:00 AM - 02:30 PM
• Monday-Friday 07:00 AM - 03:30 PM
• Pay Rate: $23.00-$25.00/hour
  This is a long term assignment (12+ months)

Pay Details: $23.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.